Page 12 - Extra Report on Avaya Q1

4 Extra report on Avaya BUYER’S GUIDE
Extra Report on Avaya BUYER’S GUIDE 4

DevConnect Select Products Guide
Call Accounting (continued)

Alerting, Notification and Security Solutions
Avaya Platform
Website
Company Solution Name Description
Resource Software International Shadow CMS Enterprise, Revolution Web Call accounting software and communications management solutions
www.devconnectmarketplace.com/resource-software-
Company
Solution name
Description
Avaya IP Office
Avaya Platform
Website
Ltd.
Call Accounting, & Shadow Real-Time
Computer Instruments
Group voice and text paging to Avaya 9600 IP Deskphones
international-ltd-rsi
eIVR IP Phone Pager
Avaya IP Deskphone 96xx
www.devconnectmarketplace.com/computer-instruments
Dashboard
preinstalled, delivering centralized IP connectivity and Avaya application alarming
Avaya Aura® Contact Center
6
ION Networks ION SA5
Xima Software
00-SAL Secure Access Link Appliance Plug
Xima Chronicall
-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gateway Ava
Call History, call recording, and real-time reporting suite
ya Aura®
Avaya IP Office
www.devconnectmarketplace.com/ion-networks
www.devconnectmarketplace.com/xima-software
Avaya Agile Communication EnvironmentTM
Call Contact Center Solutions
Avaya Communication Server 1000
Description
Company Solution Name
Avaya IP Office
Website
Avaya Platform

Aceyus, Inc
Aceyus Contact Center Intelligence Suite
Contact center analytics
Avaya Call Management System
www.devconnectmarketplace.com/aceyus
Attendant Console
Integrates real-time communications with business applications to enhance customer service Avaya Aura® Contact Center Descripatnidonimprove agent productivity Avaya Platform
www.devconnectmarketplace.com/amc-technology
Website
AMC Technology Contact Canvas CRM Integration Company Solution naSmofetware
Cofely Qentris(GDF Suez) Smile 3 C
onsoleIP-b ased,software-onlyattendantconsolewhicheliminatestheneedforahardware-basedAva yaAura®Contat Center
www.devconnectmarketplace.com/quentris-gdf-suez
ComputerInstrumentse-IVR atte
EnterpriseclassIVR,CTI,WebandRecordingSolutionwithbuilt inself-servicetools and ndapnptlcicoantsiolnes Ava
AvayIPOfficeya Communication Server 1000
w.devconnectmarketplae.com/computer-instruments
www.wde.dvecovnconnecntemcatmrkaertkpelatpcela.coem.c/oqmue/dnatrtiesl--gsdoff-tswueazre- CoDfeAlTyEQLuSeonfttrwisa(GreDSFoSluetzio)ns,SmLLiCle 2 CoUnsnoifleied Contact Center SWEET! -
ScreenMboanseitdorcionngsoalnedwrietphoardtivnagncoend vcalrliohuasndrelianlg-tcimapeabaisliptiecstdseosfiganecdontotapcrtocveidnetear,sfirnogmle awginednot wstatus AvayaAvCaoymamIPunOicfafitcieon Server 1000
solutions-llc
Business Edition - (fka Call SWEET! Live) and hunt group call activity to speed of answer and calls in queue
for all call information
Interactive Northwest, Inc. (INI)
Conveyant Systems, Inc Teledirec
INI Equilibrium
tory PC-based Attendant Console Inte Software load balancing delivers high availability for voice applications
grated, single point of access to the features and call processing functions needed for your Ava Avaya Aura® Experience Portal; Avaya
ya Communication Server 1000
www.devconnectmarketplace.com/ini
www.devconnectmarketplace.com/conveyant
oper
ators to meet these needs
Voice Portal
Jacada Ltd.
Jacada Workspace Agent Desktop, Agent Customer service solutions designed to provide an improved customer service experience by Avaya one-X® Agent, Avaya Aura®
www.devconnectmarketplace.com/jacada
Komutel Inc.
Komutel SITTM PC Attendant Console
Voice and data management from a single, user-friendly graphical user interface (GUI) that can
Avaya Communication Server 1000
www.devconnectmarketplace.com/komutel
Scripting, and Visual IVR
streamlining agent interactions with a large number of systems
Experience Portal
work over multiple platforms and sites
NMS Adaptive Limited
NMS Adaptive Contact Center Suite
Suite of computer telephony contact center applications designed to enhance small to midsize Avaya IP Office
www.devconnectmarketplace.com/nms-adaptive
contact centers
Call Accounting
OAISYS Voice Compliance and Quality
Avaya Aura®; Avaya IP Office
Voice Compliance and Quality Monitoring solutions
www.devconnectmarketplace.com/oaisys
OAISYS
Solution naMmoenitoring - Speech Analytics
Description
Website
Company
Avaya Platform
DASTpEeLcStroufmtwaCroerpSolruations, Unified C LLC Standard
onStpaeccttCruemnteUrnSiWfieEdETC!o-ntactCenter Web
Reporting
Edition (fka Call SWEET!) pre-
-bCaosmedpcleamll aecnctoaurnytrienpgoarptipnlgicastoiolunt,iofenastusruincgh aswdidaetascsolrltemcteonrts,odf epsrek-tfoprmdaistpteladyrsepaonrdtswallboardsAva formatted reports
yaAvIPayOaffiCcaell Management System
www.wde.dvecovnconnecntemcatmrkaertkpelatpcela.coem.c/om/spectrum-
corporation
datel-software-solutions-llc

FCS UnicorSnymmetrics nVision Reporting and
Analysis
HospitBaulistyinseoslustinonteslltihgaetnhcelpsotoluitmiopnrsovfoerhcotneltapcrtodceunctievritryeapnodrteinffigcaiendcyanalysis
www.wde.dvecovnconnecntemcatmrkaertkpelatpcela.coem.c/ofmcs/-csoympmuetetri-csystems
FCSyCmompeutrtiecsr Systems Sdn Bhd
AvayaAvIPayOaffiCcaell Management System; Avaya Aura® Contact Center
Telstrat
Resource Software Shadow TelStrat Engage
CMS Enterprise, Revolution Web Call Contact center management solutions for call recording, quality management and workforce
accounting software and communications management solutions Ava
Avaya Aura®, Avaya IP Office, Avaya
ya IP Office
www.devconnectmarketplace.com/telstrat
www.devconnectmarketplace.com/
International Ltd. Call Acco
unting, & Shadow Real-Time Dashboard
optimization using Avaya Speech Analytics
Business Communication Manager
r
esource-software-international-ltd-rsi
Xima Chronicall
Xima Software
Call history, call recording, and real-time reporting suite
Avaya IP Office
www.devconnectmarketplace.com/xima-software
Xima Software
Xima Chronicall
Call History, call recording, and real-time reporting suite
Avaya IP Office
www.devconnectmarketplace.com/xima-software

Collaboration Solutions
Call Contact Center Solutions
Company Solution Name
Description
Avaya Platform
Website
Company Solution name
Description
Avaya Platform
Website
AcAeuyuras,AInllicance Aceyus C onAtuarcat CAellniatenrceIntCelilelinget nfocer ISBuMite® Notes® Cont
acStocfetnwtaereanpalulygt-iicns for rich UC experience: telephony, presence, HD video conferencing & meta-Ava
yaAvCalylaMAaunrag®ement System wwhtwtp.dse:/v/cwonwnwec.dtmevacroknetnpelacctme.caorkme/tapcleaycues.com/aura-alliance
AMC Technology Contact
and IBM® Sametime®
anvas CRM Integration Software Inte
search directory for IBM® Notes®,IBM® Sametime® clients
grates real-time communications with business applications to enhance customer service and Ava
ya Aura® Contact Center
www.devconnectmarketplace.com/amc-technology
C
Communication Resources,
ACE-CRI Turnkey Server
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentTM
Avaya ACETM
www.devconnectmarketplace.com/cri
improve agent productivity
e-IVR
Avaya IP Office www.devconnectmarketplace.com/computer-instruments Inc (CRI)
Enterprise class IVR, CTI, Web and Recording Solution with built in self-service tools and applications
Computer Instruments
Avaya IP Office
www.devconnectmarketplace.com/datel-software-solutions-llc
DATEL Software Solutions, Unified Contact Center SWEET! - Monitoring and reporting on various real-time aspects of a contact center, from agent status and
LLC
Business Edition - (fka Call SWEET! Live)
hunt group call activity to speed of answer and calls in queue

713-944-6200 • avayatr@specorp.com

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