Page 13 - Extra Report on Avaya Q1

Extra report on Avaya BUYER’S GUIDE
5
Extra Report on Avaya BUYER’S GUIDE 5

Call Contact Center Solutions (continued)
Development & Professional Services
Description
Avaya Platform
Website
Company
Solution name
Interactive Northwest, Inc.
INI Equilibrium
Software load balancing delivers high availability for voice applications
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/ini
Company
Solution Name
Description
Avaya Platform
Website
(INI)
Avaya Voice Portal
Ember Services
Speech Analytics Services
Optimise your investment in speech analytics with a range of services to help you maximise
Avaya Speech Analytics
https://www.devconnectmarketplace.com/ember-
Jacada Ltd.
Jacada Workspace Agent Desktop, Customer service solutions designed to provide an improved customer service experience by
Avaya one-X® Agent
www.devconnectmarketplace.com/jacada
Agent Scripting, and Visual IVR
Avaya Aura® Experience Portal
your return
services streamlining agent interactions with a large number of systems
www.devconnectmarketplace.com/fcs-computer-
FCS Computer Systems Sdn Bhd FCS Professional Services for HMS 400
NMS Adaptive Limited
Comprehensive installation and training services on the Avaya HMS 400 product
Avaya HMS 400
Suite of computer telephony contact center applications designed to enhance small to midsize
Avaya IP Office
www.devconnectmarketplace.com/nms-adaptive
systems NMS Adaptive CTI Integration
contact centers
iTel
https://www.devconnectmarketplace.com/itel
OAISYS Voice Compliance and Quality Voice Compliance and Quality Monitoring solutions Avaya Aura®
OAISYS
ITel End-User Training for Avaya IP Office Enables businesses to get up to speed quickly on their new system through a comprehensive Avaya IP Office
www.devconnectmarketplace.com/oaisys
portfolio of webcast courses
Monitoring - Speech Analytics Avaya IP Office Telephonetics Message/Music On Hold Cloud-based audio products that will enhance any environment Avaya IP Office
Telephonetics Inc.
www.devconnectmarketplace.com/telephonetics
SpectrumCorporation SpectrumSUenrivfiiecdeContactCenterReporting Complementaryreportingsolutionssuchasdatacollectors,desktopdisplaysandwallboards AvayaCallManagementSystem
www.devconnectmarketplace.com/spectrum-corporation
Symmetrics Symmetrics nVision Reporting and Analysis Business intelligence solutions for contact center reporting and analysis Avaya Call Management System
www.devconnectmarketplace.com/symmetrics
Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise QuaAvlaiytayAurMa® ConntacittCoentrering and Management
www.devconnectmarketplace.com/telstrat
Telstrat TelStrat Engage
Contact center management solutions for call recording, quality management and workforce
Avaya Aura®
Company Solution Name
Description
Avaya Platform
Website
optimization using Avaya Speech Analytics
Avaya IP Office
www.devconnectmarketplace.com/integrated-research
Avaya Business Communication Manager
Integrated Research (Prognosis) Prognosis VoIP Monitor and Avaya Aura®
Real-time voice quality performance management and monitoring
www.devconnectmarketplace.com/xima-software
Management
Call history, call recording, and real-time reporting suite
Xima Software Xima Chronicall
Avaya IP Office
www.devconnectmarketplace.com/netiq Assessment, diagnostic and management tools for VoIP networks Avaya Aura®; Avaya Communication Server 1000
NetIQ Corp d/b/a Attachmate NetIQ UC and VoIP Management
Collaboration Solutions
https://www.devconnectmarketplace.com/itel
ObjectTel CLASSONE Endpoint Manager Simplifies the integration and management of critical communications
"Avaya Aura®
ObjectTel, Inc.
Company
Solution name
Description
Avaya Platform
Website
Avaya IP Deskphones"
www.devconnectmarketplace.com/ ACE-CRI TuorbnjkeecyttSeelrver
Cloud-based audio products that will enhance any environment
Avaya IP Office
www.devconnectmarketplace.com/telephonetics
Communication Resources, Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentTM
Avaya ACETM
www.devconnectmarketplace.com/cri
Inc (CRI)
www.devconnectmarketplace.com/phybridge
Phybridge POLRE
TDM to VoIP infrastructure solution
Phybridge Inc.
Avaya Aura®; Avaya IP Office; Avaya Communciation Server 1000

Development and Professional Services
Messaging
Website
Solution name
Description
Avaya Platform
Company
wwWwe.dbevsciotnenectmarketplace.com/fcs-computer-systems FCS ProfesSsionlaultSeiorvniceNs foarmHMeS 400 CompDreheesncsirveipintsitoalnlation and training services on the Avaya HMS 400 product
AvayaAHvMaSy4a00Platform FCSoCmomppautneyr Systems
https://www.devconnectmarketplace.com/group-tiger
TigerTMS InnLine VoIPLink
VoipLink goes beyond simple messaging and turns the guest room phone into a complete
Avaya Aura®; Avaya IP Office
Sdn Bhd
Group Tiger
information centre, combining VM, automated attendant & hospitality features
www.devconnectmarketplace.com/mutare Premise and cloud-based unified messaging solutions
Mutare
Mutare Speech-to-Text
Avaya IP Office Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitoring and Management
www.devconnectmarketplace.com/telephonetics
Avaya IP Office
Telephonetics Inc. Telephonetics Message/Music On Hold Cloud-based audio products that will enhance any environment
Company Solution name
Description
Avaya Platform
Website
Integrated Research (Prognosis) Prognosis VoIP Monitor and Management Service
Real-time voice quality performance management and monitoring Avaya Aura®
www.devconnectmarketplace.com/integrated-research
NetIQ Corp d/b/a Attachmate NetIQ UC and VoIP Management
Assessment, diagnostic and management tools for VoIP networks
Avaya Aura®
www.devconnectmarketplace.com/netiq
Mobility Solutions
Avaya Communication Server 1000
SimplDifiessthcerinptetgiorantion and management of critical communications
wwWwe.dbevsciotnenectmarketplace.com/objecttel OCbojemctTpel,aIncy. ObSjeoctTlueltCiLoAnSSONEaEmndepoint Manager AvayaAAvuaray®a Platform
Connects guests’ mobile devices to the hotel communication system for in-house, local and
www.devconnectmarketplace.com/movitas
Movitas
Movitas Hosted Mobile Solution for
Avaya IP Deskphones
Avaya Aura®; Avaya Communication
TDM tlonVgo-IPdisntfaranscterucatullirnegs,omluatikoing those devices virtual room phone extensions
www.devconnectmarketplace.com/phybridge
Phybridge Inc.
PhyHborsidpgitealPitOyLRE
AvaySaeAruvrear®1000
Spectralink 84-Series Wireless Telephones improve productivity and responsiveness for on-
https://www.devconnectmarketplace.com/spectralink
Spectralink
Spectralink 84-Series Wireless
Avaya IP Office; Avaya Communciation
Avaya IP Office
site mobile professionals across a wide range of industries
Telephones
Server 1000
Avaya Communciation Server 1000

Public Safety & E911 Solutions
Messaging
Company
Solution name
Description
Avaya Platform
Website
Company
Solution Name
Description
Avaya Platform
Website
Mutare
Mutare Speech-to-Text
Premise and cloud-based unified messaging solutions
Avaya IP Office
www.devconnectmarketplace.com/mutare
911 ETC
CrisisConnectTM Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA Avaya Aura®; Avaya one-X® www.devconnectmarketplace.com/911-etc-inc
standards
Communicator
Conveyant Systems, Inc
Sentry E9-1-1
www.devconnectmarketplace.com/conveyant
Mobility Solutions
On-site notification to key personnel, via screen-pop or e-mail, so that first responders may
quickly be directed to the emergency
Avaya Aura®; Avaya Communication
Server 1000
Description
Company
Solution name
Avaya Platform
Website
RedSky Technologies Inc.
RedSky E911 Manager® & E911
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service
Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
Movitas
Movitas Hosted Mobile Solution for Hospitality
Connects guests’ mobile devices to the hotel communication system for in-house, local and Avaya Aura®
www.devconnectmarketplace.com/movitas
Anywhere® Network Service
www.devconnectmarketplace.com/vpi
long-distance calling, making those devices virtual room phone extensions
Avaya Communication Server 1000
VPI (VoicePrint International) VPI EMPOWER WFO Suite
Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®; Avaya Proactive Contact
Generation 9-1-1 recording of multimedia communications
Public Safety and E911 Solutions
Website
Avaya Platform
Speech Voice Recognition & Call Recording
Company
Solution name
Description
911 ETC
CrisisConnectTM
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA standards
Avaya Aura®
www.devconnectmarketplace.com/911-etc-inc
Company
Solution Name
Description
Avaya Platform
Website
Avaya one-X® Communicator
Calabrio
Calabrio ONE WFO and Analytics
Calabrio ONE is a workforce optimization and analytics solution
Conveyant Systems, Inc
Sentry E9-1-1
On-site notification to key personnel, via screen-pop or e-mail, so that first responders may quickly Avaya Aura®; Avaya Call Management
https://www.devconnectmarketplace.com/calabrio
Avaya Aura®
www.devconnectmarketplace.com/conveyant
be directed to the emergency
System
Avaya Communication Server 1000
KnoahSoft
KnoahSoft Harmony
Speech Analytics and Workforce Optimization solutions
RedSky Technologies Inc.
RedSky E911 Manager® &
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service
Avaya Aura®; Avaya IP Office
www.devconnectmarketplace.com/knoahsoft
Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
Listening Methods Sound Analytics (Managed Service)
Analytics and visualization tools to improve contact center performance
Avaya Aura® Experience Portal www.devconnectmarketplace.com/listening-methods E911 Anywhere® Network Service
LumenVox
Automated speech recognition, text-to-speech, call progress analysis and speech tuning
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/lumenvox
VPI
LumenVox Speech Automation
VPI EMPOWER WFO Suite
Risk management, quality management, and performance optimization. Also provides Next
Avaya Aura®
www.devconnectmarketplace.com/vpi
(VoicePrint International)
Technologies
technology and services for a variety of applications
Avaya Proactive Contact
Generation 9-1-1 recording of multimedia communications
OAISYS
Avaya Aura®; Avaya IP Office www.devconnectmarketplace.com/oaisys OAISYS Voice Compliance and Quality Voice Compliance and Quality Monitoring solutions
Speech/Voice RecognitionandCallRecordingMonitoring - Speech Analytics
OnviSource OnviCenterRecording,WFOand Process Workforce optimization and customer interaction process automation
Avaya Aura®
www.devconnectmarketplace.com/onvisource
Automation
Avaya Platform
Website
Company
Description
Solution name
Telstrat
TelStrat Engage
Contact center management solutions for call recording, quality management and workforce
Avaya Aura®, Avaya IP Office, Avaya
www.devconnectmarketplace.com/telstrat
CallCopy, Inc.
cc:Discover WFO Solution - Speech Analytics
Speech Analytics and Workforce Optimization solutions
Avaya Aura®
www.devconnectmarketplace.com/callcopy
optimization using Avaya Speech Analytics
Business Communication Manager
Avaya Proactive Contact
Speech Analytics and Workforce Optimization solutions
Uptivity
cc:Discover WFO Solution - Speech
Avaya Aura®; Avaya Proactive Contact
www.devconnectmarketplace.com/callcopy
KnoahSoft
KnoahSoft Harmony
Speech Analytics and Workforce Optimization solutions
Avaya Aura® Avaya IP Office
www.devconnectmarketplace.com/knoahsoft
Analytics

AVAYA-TESTED CALL RECORDING SOLUTIONS

Comprehensive support for compliance requirements
Quality assurance, evaluation and eLearning tools Ideally priced for the SMB and Midmarket
www.oaisys.com/avaya

Strip Ad for TR-10x1-5-FINAL-8-30-13.pdf
1 8/30/2013
2:41:37 PM

C ADVANCED INTUITIVE AFFORDABLE

M
Y
CM

MY
CY
AWARD-WINNING CALL RECORDING AND WORKFORCE OPTIMIZATION SOLUTIONS FOR
CMY SMALL-MEDIUM BUSINESS, ENTERPRISE, & CLOUD | 972-543-3500 | WWW.TELSTRAT.COM
K