Page 24 - Extra Report on Avaya Q1

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Extra report on Avaya BUYER’S GUIDE

Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
VPI (VoicePrint VPI EMPOWER Suite
VPI EMPOWER is a contact center workforce optimization software suite that integrates call recording, quality Avaya Aura®
VPI Sales Support
Info@VPI-Corp.com
International)
assurance, interaction analytics, performance management, eLearning and intelligent virtual call agents to help rapidly identify and solve critical operational and customer experience issues.

Wind Telecom
Wind Telecom SIP Trunking SIP Trunking solution Avaya Aura® Cristian Vasquez cvasquez@wind.com.do
Windstream Windstream SIP Trunking
SIP Trunking solution
Avaya Aura®
Boyd Kamer
boyd.kamer@windstream.com
Communications Inc.
XO Communications
SIP Trunks
XO Enterprise SIP is a centralized Voice over IP communications solution for businesses with multiple Avaya Aura®
Mervat Olds
mervat.f.olds@xo.com
locations. It provides high-capacity connections using Session Initiation Protocol (SIP) technology to a headquarters location, or to a limited number of primary locations, that in turn connect to a private network;
the private network virtually connects additional branches.
Yealink (UK) Limited Yealink T18 SIP Designed for working environment needing a basic feature IP phone, SIP-T18P is equipped with TI TITAN Avaya Aura® Steve Watts steve.watts@yealink.co.uk
chipset, comprehensive telephony features, PoE, auto provision, and interoperable with the leading IP-PBX
and soft switch.
Yealink (UK) Limited
Yealink T20 SIP
Yealink SIP-T20P is equipped with TI TITAN chipset and 2x15 characters LCD, 2 VoIP accounts, security Avaya Aura®
Steve Watts
steve.watts@yealink.co.uk
protection for privacy and other rich features including XML phonebook and headset, etc.It is easy to deploy
and operate.
Yealink (UK) Limited Yealink VP2009P Phone The Yealink High Definition SIP Range of devices.
Avaya Aura® Steve Watts steve.watts@yealink.co.uk
Yealink (UK) Limited
Yealink T28 SIP
Yealink Executive SIP-T28P phone is equipped with the TI TITAN chipset ensuring HD Voice, 6 VoIP accounts, Avaya Aura®
Steve Watts
steve.watts@yealink.co.uk
320x160 graphic LCD, HD handset and high-resolution graphical display. It supports BLF/BLA, XML Browser,
Hot-desking, OpenVPN and AES encryption.
Yealink (UK) Limited Yealink T22 SIP Yealink SIP-T22P is equipped with TI TITAN chipset and TI leading VoIP voice engine, it enables Avaya Aura® Steve Watts steve.watts@yealink.co.uk
enhanced high-definition audio, outsourced management options, flexible deployment and third-party communications applications.

Yealink (UK) Limited Yealink T26 SIP Yealink SIP-T26P is an advanced IP phone equipped with TI TITAN chipset and TI voice engine, 3 VoIP accounts, 132x64 graphic LCD and HD Voice. It supports BLF, XML Browser, Hot-desking, OpenVPN, 2xLAN, Avaya Aura® Steve Watts steve.watts@yealink.co.uk
PoE, Headset and Expansion module.
Zenitel Norway AS
Stentofon SIP Intercom
The STENTOFON SIP Vandal Resistant Substation is tough, durable and resilient, and designed for use in the Avaya Aura®
Adil Ashraf
adil.ashraf@zenitel.com
harshest environments. The station is typically used as a communication, information or emergency point
and connects directly to the IP network, making it easy to deploy – anywhere.

Avaya Aura Conferencin

Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name
Self contained Conferencing single server. One day remote Install. Core elements inc at this time: Meeting Exchange Enterprise Audio Bridge, Avaya Web Conferencing (AWC), Conference Reservation System (CRS) Avaya Aura® Conferencing
Scott McKechnie
smckechnie@crinj.com
Communication Resources, Inc.
CRI IS-Conferencing
,Web Portal.

Avaya Aura Contact Center

Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name
AMC Contact Canvas delivers a certified, out-of-the-box integration solution, providing real-time customer Avaya Aura® Contact AMC Sales sales@amctechnology.com AMC Technology AMC Contact Canvas Agent
data to Avaya Aura Contact Center users by enabling computer telephony integration with Salesforce CRM.
Center
Salesforce.com
AMC Contact Canvas delivers a compatible, out-of-the-box integration solution, providing real-time customer Avaya Aura® Contact AMC Sales
sales@amctechnology.com
AMC Technology
AMC Contact Canvas Agent
data to Avaya Aura Contact Center users by enabling computer telephony integration with Microsoft Center
MSCRM
Dynamics CRM.
AMC Contact Canvas delivers a compatible, out-of-the-box integration solution, providing real-time customer Avaya Aura® Contact AMC Sales
sales@amctechnology.com
AMC Technology
AMC Contact Canvas Agent
data to Avaya Aura Contact Center users by enabling computer telephony integration with SAPWeb 2007 Center
SAPWeb 2007
CRM.
AMC Contact Canvas delivers a compatible, out-of-the-box integration solution, providing real-time customer Avaya Aura® Contact AMC Sales sales@amctechnology.com AMC Technology AMC Contact Canvas Agent For
data to Avaya Aura Contact Center users by enabling computer telephony integration with Siebel CRM.
Center
Siebel
The Soft Agent provides streamlined intelligent console and call center performance, enhancing the Avaya Aura® Contact Amtelco Sales
info@amtelco.com
Amtelco
Intelligent Soft Agent
organization's bottom line. The Soft Agent combines agent state control and call handling capabilities with Center
Amtelco's Intelligent Series suite of applications
Spotlight is an operational behaviour toolset studying changes in the contact centre. It provides Core Avaya Aura® Contact Jason Owen
jason.owen@theblackchair.com Blackchair Ltd
Spotlight
Auditing, Platform Utilisation Management , Operational Efficiency Analysis and Configuration Management
Center
DS3000 is an integrated communication control system used within the emergency services for handling of Avaya Aura® Contact David Collins
dave.collins@capita.co.uk
Capita Secure DS3000
999/911 telephony and radio dispatch from a combined platform.
Center
Information Solutions
Smile 3 is an IP attendant softconsole: cockpit concept, contactcenter integration, profile based, license Avaya Aura® Contact Christophe christophe.vanhoutte@quentris- Cofely Quentris - GDF Smile 3
manager, call recording, operator greetings, embedded statistical reporting, intuitive. No additional Center
Vanhoutte
gdfsuez.be
Suez
investments in consoles, cabling or gateways.
Encore’s interaction recording and quality management suite, including its Avaya Aura® Contact Center Avaya Aura® Contact Andrew Gill
agill@dvsanalytics.com
dvsAnalytics
EncoreTM
integration, provides a “best in class” solution that helps businesses maintain compliance, minimize liability, Center
and improve performance.
Inova Solutions extends the value of Avaya reporting by allowing customers to monitor key real-time Avaya Aura® Contact Jim Mannion jmannion@inovasolutions.com Inova Solutions
Inova LightLinkTM
metrics from multiple platforms on customizable, mobile dashboards and multi-media wallboards.
Center
" Plug-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gateway preinstalled, Avaya Aura® Contact ION Sales
ion.sales.info@apitech.com ION Networks (fka API ION SA5600-SAL Secure Access
delivering centralized IP connectivity and Avaya application alarming
Center
Technologies)
Link Appliance
CallTouch provides an Integrated Communications Platform which brings together a number of Avaya Aura® Contact George george.mcpherson@northgate-is.com Northgate Information CallTouch
communications methods including radio and telephony for UK emergency services.
Center
Mcpherson
Solutions UK Limited
Symon provides visual performance reporting solutions that manage the real-time collection, synthesis and Avaya Aura® Contact RMG Connect
info@rmgnetworks.com
RMG Networks
Symon Enterprise Server (SES)
delivery of key performance metrics to LED Wallboards, flat-panel displays, desktops and mobile phones for Center
the purpose of increasing operational efficiency.
The ftServer® provides 99.999% reliability, greater performance and fault tolerance for Contact Center Avaya Aura® Contact Mike Cruse
mike.cruse@stratus.com
Stratus Technologies
ftServer 4500
Server applications. Your enterprise gains superior uptime protection without the need for failover scripting, Center
repeated test procedures, or extra effort.
The ftServer® provides 99.999% reliability, greater performance and fault tolerance for Contact Center Avaya Aura® Contact Mike Cruse
mike.cruse@stratus.com
Stratus Technologies
ftServer 6310 with VMWare
Server applications. Your enterprise gains superior uptime protection without the need for failover scripting, Center
repeated test procedures, or extra effort.
The ftServer® provides 99.999% reliability, greater performance and fault tolerance for Contact Center Avaya Aura® Contact Mike Cruse
mike.cruse@stratus.com
Stratus Technologies
ftServer 6310
Server applications. Your enterprise gains superior uptime protection without the need for failover scripting, Center
repeated test procedures, or extra effort.
A complete business intelligence solution for reporting and analysis of all contact center data, with Avaya Aura® Contact Richard McElroy richardm@symmetrics.com Symmetrics nVISION Suite
customizable reports, scorecards and dashboards for real-time, historical, and call-detail analysis.
Center
Advanced, high performance WFO solution, combining Engage Record call recording, screen capture, agent Avaya Aura® Contact TelStrat
sales@telstrat.com
TelStrat
Engage Record Contact Center
evaluation/coaching/e-learning, speech/desktop analytics, and workforce management. Provides a total Center
Suite
contact center solution for SMB, enterprise, & cloud.
Converts SMS messages into emails and delivers them to a POP3 account for retrieval by the AACC with Avaya Aura® Contact Sales
WEBTEXT
SMS Gateway Service
operations@webtext.com
reply messages from the contact center arriving to us by email (SMTP). It then converts these emails into Center
SMS text for onward delivery to customer of the contact center.