Page 36 - Extra Report on Avaya Q1

28 Extra RepExotrratreopnortAonvaAvyaayaBUYEERR’S’GSUGIDUEIDE 24

Phones/Endpoints (continued) Avaya Phones (continued)
Solution/Service name Description
Contact
E-mail
Company
SoluVtXioVn10/0SWerirveliecses HneadmseteSystemDeUsncleraisph tyioournpotential with the VXi V100. Its 300 feet of wireless range frees you from your desk, so you can get more doneAavndayneavePr lmaitssfoa rcamll.
SalCesontact CVXoi mCorpoarnatyion Constaalecs@t veximcorapi.lcom
Sales
VXI Corporation
VXi OmniCord & UC ProSetTM
Available in 2 comfortable styles, the VXi UC ProSetTM combines wideband audio with superior noise cancellation for clear conversations and
sales@vxicorp.com
VXi Corporation VXi TriaTM
Designed for CC & Office users, the lightweight, stylish VXi Tria delivers crisp, natural audio quality and three
Phones/Endpoints
Sales
sales@vxicorp.com
wearing styles (headband, earhook and neckband), so it’s the perfect fit for every user.
Headsets
increased productivity.
VXi Corporation
The professional headset professionals depend on, the VXi Passport is designed to meet the demands of all- VXi Passport®
Phones/Endpoints
Sales
sales@vxicorp.com
day CC&O use. Leading companies worldwide choose Passport for reliably clear, consistent communications.
Services/Custom Applications
Available in 2 comfortable styles, the VXi UC ProSetTM combines wideband audio with superior noise
Phones/Endpoints
VXI Corporation
VXi OmniCord & UC ProSet
Sales
sales@vxicorp.com
Company
Solution/Service name
Description
Contact
E-mail
Headsets
cancellation for clear conversations and increased productivity.
Accuvoice
Maralee Pope
mpope@accuvoice.com
managed, highlyusable,greatpayback/ROI,improvedrevenue/costSolutionstoCustmes.System Integrator
Accuvoice, an Avaya partner and Woman-owned Business Enterprise (WBE) Self-service Voice Response provider, delivers on time/ budget, expertly
VXI Corporation
Sales
sales@vxicorp.com
VEHS-A1 & V150 Wireless Headset
UnleashyourpotentialwithheVXiV150.Its 300feetofwirelessrangefreesyoufrom your desk, so you Phones/Endpoints
can get more done and never miss a call.
Dena Balabas
dbalabas@crosstelecom.com
Arrow S3
(fka Cross Professional Services)
System Integrator
Cross Professional Services (CPS) Provides consulting and implementation services across all Avaya platforms, including Avaya ACM, Contact Center,
CMS, CCE, CTI, AES, SES, Proactive Contact, VP, IR, and MM... and more.
Sales
sales@vxicorp.com
VXI Corporation
UC ProSet LUX
CCT Deutschland GmbH With a plug and play USB interface, stereo Hi-Fi sound, a built-in LED presence indicator and lightweight Phones/Endpoints comfort for extended wear, the UC ProSET LUX is ideal for unified communications.
CCT Deutschland GmbH akreuter@cct-solutions.com
System Integrator
Offers Contact Center Consulting and System Integration Solutions Projects for large and medium enterprises. We are focused on Avaya Communication
Manager, AES, CTI, Interaction Center, Voice Portal and Voice Recording.
AComvmauynicatioSneRersovuricecs,eInsc.-CuSysttemoImntegrAatopr ps
Unrivaled Consulting, Professional Services, and System Integration for AES (OCS, Sametime), Avaya one-X applications, Meeting Exchange and CM,
Paul Leatherman
paul.leatherman@crinj.com
Sess Mgr/Syst Mgr, Avaya AuraMsg/Conf, SAL.
Company
Solution/Service name
Description Avaya Platform
Contact
Contact email
Digital DataVoice,Corp.
System Integrator
Digital DataVoice Corporation (DDV) is a recognized leader in the design, development, deployment and support of custom self and assisted-service Bill Blattman
bill.blattman@ddvc.com
Empirix
Empirix Testing as a Service
Custom, end-to-end solution for Avaya Aura® that tests an entire contact center infrastructure at full call Services/Custom
Jason Humblias
jhumblias@empirix.com
solutions for contact centers on . IVR | CTI | Speech | Multichannel | Managed Services.
Empirix
Empirix Testing as a Service Jason Humblias jhumblias@empirix.com
Custom, end-to-end solution for Avaya Aura® that tests an entire contact center infrastructure at full call capacity for any size environment. This
capacity for any size environment. This completely customizable solution delivers the highest quality testing Applications
completely customizable solution delivers the highest quality testing and measures the quality of experience between customers and agents. and measures the quality of experience between customers and agents.
EEmppirirxix
AvayAavSatyraesStsreTsessTtiensgtinSgeSrvericveice
JasJoansoHnuHmumbblialiass
jhumbliasj@humemblpiaisr@ixe.cmompirix.com
PerPfeorfmoramnacneceaannddlload tessttininggsesrevrivceicceoncosindesridinegritnhge cthusetocmusetroamndear gaendt eaxgpenritenecxep.eWrieitnhcaen. eWndit-htoa-enndenvdie-wtoo-fetnhde contSaectrvceicnetse/r,Ctuhsistopmroactive,
(STS) - Advanced
Applications customizable service for Avaya Aura® provides insight into how your contact center performs before going live.
(STS) - Advanced view of the contact center, this proactive, customizable service for Avaya Aura® provides insight into how
Empirix
Jason Humblias
jhumblias@empirix.com
Consulting, professional services and system integration.
System Integrator
your contact center performs before going live.
Services/Custom
Fiebig+Team GmbH
System Integrator
fiebig+team GmbH operates in the German and European market as a systems integrator and service provider, delivering cutting-edge corporate
Sven Weisheit
sven.weisheit@fiebig-team.de
Empirix
System Integrator
Consulting, professional services and system integration.
Jason Humblias
jhumblias@empirix.com
communication solutions, for call- and contact centers, based on Avaya AIC, AES, ACM, IQ, AACC, ACC, OA, AACCM, CSCM / WFO.
Applications
Fiebig+Team GmbH
System Integrator
fiebig+team GmbH operates in the German and European market as a systems integrator and service Services/Custom
Sven Weisheit
sven.weisheit@fiebig-team.de
GM Voices, Inc. System Integrator GM Voices provides professionally-recorded voice prompts for all Avaya applications including Voice Portal, Dialog Designer and the Avaya Contact Center. Karen Ford
Karen@gmvoices.com
provider, delivering cutting-edge corporate communication solutions, for call- and contact centers, based on Applications
Avaya AIC, AES, ACM, IQ, AACC, ACC, OA, AACCM, CSCM / WFO.
Professional translations and high-quality prompts increase the effectiveness of your customers’ Avaya applications in every language.
Jeff Krevitt
Gold Systems
System Integrator
marketing@goldsys.com
Gold Systems develops telephone-based self-service applications utilizing IVR, text-to-speech and speech recognition for enterprise clients. Applications
Karen Ford
GM Voices provides professionally-recorded voice prompts for all Avaya applications including Voice Portal, Services/Custom
Dialog Designer and the Avaya Contact Center. Professional translations and high-quality prompts increase Applications
GM Voices, Inc.
System Integrator
Karen@gmvoices.com
like Password Reset, account status, and account payments save money while improving customer satisfaction.
Frank Guthrie
the effectiveness of your customers' Avaya applications in every language.
InfinityCTI, Inc.
System Integrator
fguthrie@infinitycti.com
InfinityCTI is an application development/integration company, which works with Avaya, and its partners providing application development/integration
Gold Systems
System Integrator
services for IVR (Conversant/AIR), CTI (Contact Center Express, AVCT, AES), PBX, and CMS technologies.
Gold Systems develops telephone-based self-service applications utilizing IVR, text-to-speech and speech Services/Custom
Jeff Krevitt
marketing@goldsys.com
InteractCRM
recognition for enterprise clients. Applications like Password Reset, account status, and account payments Applications
System Integrator
Total Application Solution Provider and Systems Integrator for Avaya Contact Center Platform. AACC, Avaya IC, IR, Voice Portal, PCS, AES, Avaya IQ, CCE,
Snehal Patel sales@interactcrm.com
save money while improving customer satisfaction.
Cognos reports and related custom applications.
Interactive Northwest, Inc. (INI) System Integrator
InfinityCTI, Inc.
System Integrator
Interactive Northwest, Inc. (INI) delivers customer satisfaction in Avaya AuraExperience Portal self-service environments. Solutions include INI’s Project
InfinityCTI is an application development/integration company, which works with Avaya, and its partners Services/Custom
Frank Guthrie
fguthrie@infinitycti.com
Debbie Kauffman
sales@interactivenw.com
Life Cycle Process, addressing customer business needs by focusing on service and measurable ROI.
providing application development/integration services for IVR (Conversant/AIR), CTI (Contact Center Express, Applications
Steven Krawczyk
AVCDTe,sAigEnS, )l,aPunBcXh,, and mCManSagtecphronaocltoivgeiecso.mmunications with the flexible Nuance Notification Hub. Enterprises can deliver great customer experience by
steven.krawczyk@nuance.com
providing relevant, personalized information – via phone call, text message or email.
Nuance
System Integrator
InteractCRM
System Integrator
Nuance
System Integrator
Total Application Solution Provider and Systems Integrator for Avaya Contact Center Platform. AACC, Avaya IC, Services/Custom
Snehal Patel
sales@interactcrm.com
Nuance is certified in IC, CCE, CT, VP and IR, delivering customer interaction solutions. Through systems integration expertise and caller experience
Steven Krawczyk
steven.krawczyk@nuance.com
IR, Voice Portal, PCS, AES, Avaya IQ, CCE, Cognos reports and related custom applications. Applications
understanding, we bring together the latest technologies for IVR, speech, CTI, call routing, and agent desktops.
Interactive Northwest,
System Integrator
Interactive Northwest, Inc. (INI) delivers customer satisfaction in Avaya AuraExperience Portal self-service Services/Custom
Debbie Kauffman
sales@interactivenw.com
ObjectTel, Inc.
System Integrator System Integrator. Technology Outsource Partner. Custom Software Development. Flagship offer is CLASSONE® Dispatch which provides state of the art
Todd Lehmann todd.lehmann@objecttel.com
Inc. (INI)
environments. Solutions include INI’s Project Life Cycle Process, addressing customer business needs by Applications
focusing on service and measurable ROI.
dispatch solutions and radio/voice interoperability integrated with Avaya CM, MX and AES platforms.
System Integrator
Lynn Olson
lynn.olson@performtechnology.com
Performance Technology
PTP provides end-to-end systems integration from up front consulting, to application development, to ongoing maintenance and support. Our delivery
Nuance
System Integrator
Partners (PTP) Design, launch, and manage proactive communications with the flexible Nuance Notification Hub. Services/Custom
Steven Krawczyk
steven.krawczyk@nuance.com
Enterprises can deliver great customer experience by providing relevant, personalized information – via Applications methodology is standards-based using J2EE and .NET based application frameworks.
Real Soft, Inc.
System Integrator
phoRSnIesucpapllo,rttesxAtvmayeasseacguereoIVrReamnadiCl.ontact Center opportunities with pre-sales effort, custom application development, proof of concept, integration
Guy Miller
guy.miller@realsoftinc.com
services, OAM&P tools, training and maintenance.
Nuance
System Integrator
Nuance is certified in IC, CCE, CT, VP and IR, delivering customer interaction solutions. Through systems Services/Custom inteSagbraiotioisnanexinpneorvtaisteiveacnodntcacltlecrenetxrepeserirevniccees aunnddseorlsutaiondsicnogm, pwaenybwrinhoglltyofgoecuthsedr tohnemlaxteimstistiencghcnoontloacgtiecesnftorer IpVeRrf,ormaAnpcpelifcoartiitosncusstomers. Sabio
Steven Krawczyk
steven.krawczyk@nuance.com
Sabio Ltd
System Integrator Ali Scott ascott@sabio.co.uk
speoeffcehrs, bCuTsIi,nceaslsl cronustuinltgin, ga,ntedchangoelnogt ydienstkegtoraptsio. n and outsourced services.
Servion Global Solutions
System Integrator
Customer Interaction Management consulting/optimization services, professional services of self service application development (using Dialog /
David Baker
david.baker@servion.com
ObjectTel, Inc.
System Integrator
System Integrator. Technology Outsource Partner. Custom Software Development. Flagship offer is Services/Custom
Todd Lehmann
todd.lehmann@objecttel.com
CLASSONE® Dispatch which provides state of the art dispatch solutions and radio/voice interoperability Applications Orchestration designer), Implementation, support and customization services on AAEP, AIC, AACC products across channels.
System Integrator
integrated with Avaya CM, MX and AES platforms.
John Cognata
jcognata@softel.com
Softel Communications, Inc.
SOFTEL Communications offers full life-cycle comprehensive professional services in the Design, Development, Deployment, Integration, Maintenance,
System Integrator
Lynn Olson
lynn.olson@performtechnology.com
Performance Technology Support, Optimization and Security of Unified Communications, Voice Self-Service, and Multi-Platform Contact Center Solutions with a strong
PTP provides end-to-end systems integration from up front consulting, to application development, to Services/Custom
Partners (PTP)
ongoing maintenance and support. Our delivery methodology is standards-based using J2EE and .NET Applications based application frameworks.
foundation of Avaya expertise and resources across the Americas and EMEA.
Starfish Provisioning Solution
Robert Hankin
info@starfishassociates.com
Starfish Associates
Enables auto-provisioning of phones, contact center agents, and voice mailboxes significantly reducing the administration burden.. Integrates with Active Directory, HR databases and Identity Management systems.
System Integrator
Guy Miller
guy.miller@realsoftinc.com
Real Soft, Inc.
RSI supports Avaya secure IVR and Contact Center opportunities with pre-sales effort, custom application Services/Custom
Starfish Directory Solution
Robert Hankin
rhankin@starfishassociates.com
Starfish Associates
devCereloatpems aennatu, tphroroitfaotivf ecodnatcaesptto,reinbteygsryantcihornonsiezirnvgiciensfo, rOmAaMtio&nPfrtomolsT,elteracoinminsgysatenmdsm, AacitnivtenDairnecteo.ry, HR systems and mAoprep.licOantcieonsysnchronized,
all databases reflect the same accurate information and can be exported to other applications.
Starfish Associates Sabio Ltd
System Integrator
Sabio is an innovative contact centre services and solutions company wholly focused on maximising Services/Custom
Ali Scott
ascott@sabio.co.uk
Custom Solutions Vendor
ProvidescustomsolutionsforAvayaAuraCommunicationsManager.Robert Hankin
info@starfishassociates.com
contactcentreperfrmaceforitscustomers.Sabiooffersbusiness consulting, technology integration and Applications
outsourced services.
Swampfox Inc
System Integrator
Swampfox is the choice for Voice Portal or Call Center professional services. Having developed VP and one-X Speech, we have extensive experience in VoiceXML, CCXML, SIP and video.
Bob Cooper
bob.cooper@swampfoxinc.com
Servion Global Solutions
Transcend United Technologies System Integrator
System Integrator David Baker
Stephen Rike david.baker@servion.com
srike@rts.com Customer Interaction Management consulting/optimization services, professional services of self Services/Custom
service application development (using Dialog / Orchestration designer), Implementation, support and Applications
Relational Technology Solutions(RTS) provides custom IVR application development for Avaya Self Service products. RTS also provides application
(formerly RTS)
customizationservicesonAAEP,AIC,AACCproductsacrosschannels.
development and integration services for the Avaya ACM, CCE, AES, and SES products. RTS is also an SAP-coded IS.
USnoimftealx Communications, SysteCmustIonmtegSoralutotirons Vendor
JohTnodCdoRgenmatealy
jcognata@TeslolMfteMl.coorem@unimax.com
SOUFTnEimLaCxodmevmeluonpsiccautsiotonms,omffueltris-vfeunlldloifret-ecleycolemcsoelmf sperevhicenasnidveauptoromfeatsisoinonsoafltwsearevitcheastintethgeratDeessPiBgXn,voicemail, enterpSreisrevidcieresc/tCourisetso,mand
Inc.
Development, Deployment, Integration, Maintenance, Support, Optimization and Security of Unified Applications
databases. Examples include self-service password reset, automated on/off-boarding, and others.
VEXIS Systems
System Integrator
Philip Fuller
philipf@vexis.com
Communications, Voice Self-Service, and Multi-Platform Contact Center Solutions with a strong foundation of
Leading provider of enterprise applications and contact center solutions with core expertise in creating measurable customer experience solutions on
Avaya expertise and resources across the Americas and EMEA.
time/on budget for self service channels including IVR/ Speech, CTI, Web and integration of disparate, multi-vendor systems.
Starfish Associates Starfish Provisioning Solution Robert Hankin info@starfishassociates.com Enables auto-provisioning of phones, contact center agents, and voice mailboxes significantly reducing the Services/Custom
administration burden.. Integrates with Active Directory, HR databases and Identity Management systems.
Applications
Starfish Associates
Starfish Directory Solution
Robert Hankin
rhankin@starfishassociates.com
Creates an authoritative data store by synchronizing information from Telecom systems, Active Directory, Services/Custom
HR systems and more. Once synchronized, all databases reflect the same accurate information and can be exported to other applications.
Applications

Starfish Associates Custom Solutions Vendor Robert Hankin
info@starfishassociates.com Provides custom solutions for Avaya Aura Communications Manager.
Services/Custom Applications
Enhance your investments in Avaya
Swampfox Inc
System Integrator bob.cooper@swampfoxinc.com Swampfox is the choice for Voice Portal or Call Center professional services. Having developed VP and one-X Services/Custom Bob Cooper
Speech, we have extensive experience in VoiceXML, CCXML, SIP and video. Applications
Transcend United System Integrator
srike@rts.com
witAudioCodes
Relational Technology Solutions(RTS) provides custom IVR application development for Avaya Self Service Services/Custom Stephen Rike
Technologies (formerly products. RTS also provides application development and integration services for the Avaya ACM, CCE, AES, Applications
RTS)
oded
and SES products. R
IS.
TSisa
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Unimax
Custom Solutions Vendor
TellMeMore@unimax.com
Unimax develops custom, multi-vendor telecom self service and automation software that integrates PBX, Services/Custom Todd Remely
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