Page 24 - Telecom Reseller AugSep 2014
P. 24






24 Telecom Reseller
August/September 2014




INTERACTION MANAGEMENT 
SOFTWARE SUITE














Introducing RECITETM 


Xpress Interaction


Management Suite



RECITE Xpress is a seamless, feature-rich SMB/ Simple User Interface
SME customer interaction management system
that enhances interaction analysis, delivers
RECITETM has been designed for easy cutover 
from one Call Recording System to another. 
a solution to meet compliance requirements
Through the intuitive web based user interface, 
and fulfills specific needs in the contact center
and back office environments. RECITETM
the RECITETM user experience makes it easy to 
can be tailored to meet various enterprise
navigate through calls and playback, while making 
requirements by combining various software
other RECITETM Software Modules available from a 
modules to provide a clear, concise view of
single screen. Whether the end user is familiar with 
the agent and customer experience. The
other software or not, the user can be functional 
with RECITETM in minutes, without losing valuable
RECITE Xpress call recording module delivers
one-hundred percent logging to an entire staffing time during training. 
organization or to a selective group within
the organization. The RECITE Xpress Suite A Wide Range of Integrations
also includes a Quality Management module 
which enables an organization’s supervisors RECITETM can capture voice from a wide range 
to evaluate employee interactions through the PSTN and Communication Systems including 
Avaya, Cisco, Asterisk and many more. RECITETM 
use of customizable evaluation templates for integrates with most common communications 
selected, randomly flagged, or all employee platform, including most VoIP systems. RECITETM 
calls. Employee performance can then be advanced integrations include status updates and 
viewed and measured graphically in a series 
of reports based on information collected agent actions to track voice communications from 
from evaluation scorecards. RECITE Xpress is extension to extension as the call travels through 
compatible with various system configurations, the communication system.

including VoIP, TDM, and blended environments
Microsoft Lync
RECITETM Snapshot
Microsoft Corporation has certified RECITETM as 
RECITETM Snapshot is a Desktop Client that adds Lync 2013 compliant. This certification means 
Screen Capture and Live Agent Notes to the that our integration level offers Microsoft Lync 
RECITETM Xpress package. RECITETM Snapshot users the ability to record conversations in any 

can be seamlessly added to RECITETM Xpress Lync mode, client, remote users, mobility users, 
to provide a 360-degree view of the customer federated users and Lync Conferencing. Through 
interaction.
our advanced integration, call setup times 
are significantly reduced while preserving the 
RECITE MasCTM
recorded files in a central, searchable database. 

RECITE MasCTM is a PCI Compliance Module that By adding RECITETM software modules such 
incorporates voice muting and screen capture as SnapshotTM and MasCTM, the Lync recording 
blocking during compliance portions of the can be enhanced with PCI Compliance and 
customer call, rendering sensitive information Screen Capture. RECITETM is one of the few Lync 
recording systems on the market that can offer 
unplayable by any member of the organization. 
The Compliance Module supports both PCI and these advanced features at an affordable price.
HIPAA Compliance standards.
Numomix Works With Avaya 

Contact Us For Details
WWW.NUMONIX.CO








p1-28_TR_August/Sept_2014.indd 24
11/09/2014 10:55
   22   23   24   25   26