Page 15 - Telecom Reseller March-April 2015

December/January 2015
Telecom Reseller 15

Syn-Apps SA-Announce Notiication Solution Damovo Survey continued...

Now Rated “Avaya Compliant” for Avaya IP Ofice
81% of multinationals see voice as critical
to their organisation and 35% admitted there
would be a severe or business-destroying impact
on their operations if the voice system went Syn-Apps, a leader in mass notiication and paging with Avaya IP Oice, and Avaya 9600 and 96x1 to submit products for compliance testing by the
down.
solutions, today announced that its SA-Announce Series IP Deskphones.
Avaya Solution Interoperability and Test Lab.
However, almost nine out of ten organisations sotware has successfully completed compliance With SA-Announce, organizations can optimize here, a team of Avaya engineers develops a
admit they lack total visibility and management testing with IP Oice from Avaya, a global their communications environments by aligning comprehensive test plan for each application to
of the voice infrastructure across all territories provider of solutions that enable customer and technology with emergency and non-emergency verify whether it is Avaya compatible.
and fail to carry out regular business continuity team engagement across multiple channels and communication objectives. Centralizing the system Doing so enables businesses to conidently add
testing to plan for and prevent failures on
devices for better customer experience, increased helps reduce overhead management costs, limit best-in-class capabilities to their network without
the network. he leading consequences of downtime on the voice network are seen to be productivity and enhanced inancial performance.
SA-Announce is an enhanced paging and
notiication initiation time, and eliminate potential human error; all of which can increase safety and having to replace their existing infrastructure— speeding deployment of new applications
loss of productivity (57%), loss of customers mass notiication solution that seamlessly security during critical events.
and reducing both network complexity and
(55%), loss of revenues (47%) and reputational integrates numerous endpoints to deliver text, Syn-Apps is a Technology Partner in the Avaya implementation costs.
damage (40%).
audio, and graphic notiications. It serves as a DevConnect program—an initiative to develop, n
More at www.syn-apps.com
Less than half (45%) of organisations involved centralized notiication management platform
market and sell innovative third-party products
in the survey said their voice infrastructure that can streamline operational processes and that interoperate with Avaya technology and
currently supports lexible work practices while communication distributed across multiple extend the value of a company’s investment in its
just one third (33%) currently supports Bring systems and disparate endpoints. he application is network.
www.telecomreseller.com
Your Own Device (BYOD).
now compliance-tested by Avaya for compatibility
As a Technology Partner, Syn-Apps is eligible
More than half of multinationals (57%)
who took part in the research are planning to
upgrade and invest in their voice systems in the
next three to ive years.
Potential challenges of upgrades and
investment include the complexity of upgrading
multiple voice technologies across diferent
locations, the threat of service disruption,
lack of in-house technical expertise and risks
associated with “rip and replace” transformation
projects.
Mary Bradshaw, managing director, Damovo
Global Services, said, “he survey results
are very thought provoking. We have always
understood the importance of voice within
business.
his research further validates that view with
81% of respondents seeing voice as critical to
their organisation. What is astounding is that
only 14% have total control over this critical
function. his is a serious business issue.
Organisations are exposing themselves to
the potential loss of customers, revenue and
reputational damage.
“Also interesting is while many global
organisations do centrally manage their voice
infrastructure, they still feel that they lack total HELPING YOU GET THERE. GREATAMERICA.
control. his is completely understandable
because voice is very complex to manage,
especially on a global scale across multiple technology platforms, sites and countries.
“his research also highlighted the fact
that while 57% of multinationals said they
plan to transform their voice infrastructure in
the next few years, they are concerned about
selecting both the right technology strategy and
the potential risk and disruption that a large
transformation will bring to the organisation.
Organisations can easily alleviate risk and
overcome challenges by adopting a phased GreatAmerica is committed to helping you achieve greater
approach to technology upgrades and by success by providing inancing solutions and complementary
working with the right partner who both
understands voice in its many guises and also business services.
the varying requirements of diferent territories.
“At Damovo, we believe it is not just about
supporting the business, but also about • Innovative commercial equipment inancing solutions from the largest
understanding the organisation’s goals and private independent small-ticket equipment inance company in the U.S.
challenges. Only then do we develop the right
strategy, and implement it at a comfortable pace.” • Expertise to help you implement, inance, bill, and monitor your
n
To download the full report with managed services: voice, print, and IT
additional indings please visit http://insight.
damovoglobal.com/critical_voice or www. • Fast and lexible inancing from a dedicated team of communications
damovoglobal.com .
and IT professionals

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