Page 17 - Telecom Reseller March-April 2015

TelecomReseller
Technology
Uniied
TM
Interaction 20
Communications:
Reseller
The seven pitfalls
UCNetworks
to avoid
Ruin 27

BYRD
The Voice of Uniied Communications and Collaboration
Colwell
19
by David Byrd, CMO, ANPI –
The Voice of Uniied Communications and Collaborations
dbyrd@anpi.com
U
niied Communications as a Service
YOUR QUALITY MANAGEMENT NixoN
(UCaaS) can provide many beneits to
a business from multiple perspectives.
Businesses can gain from the reduced cost
of implementation, speed of installation and
Off-site, out of
WISH LIST COME TRUE
improvement in employee productivity. However,
there are pitfalls to avoid when migrating to a
mind? Not so
Hosted UC solution. Here are seven major ones:
fast: On-site power with
cloud services
1.Lack of Vision and Employee Engagement in
the Selection Process
By Duston Nixon, Marketing Communications Specialist,
Answering the question “Why” is very
MMinuteman UPS
important when changing the tools and ways in
which employees will communicate and perform
oving telephone systems, serv-
their job fuenrsc,tioansd. data storage offsite has
Employbeescnoemedetoauntodpersptarniodrtihtye refoasronbusi-
nfoerssthees cohfanaglle,sainzedsb,eugsiuveanllythewoipthpoarthuenfitytloist
opfrorveiqdueiirnepmutewntisthtoregeanrsdutroetrheliiraubnilmiteyt.needs.
The feeling is often out of sight, out of
If the decision process is made in isolation
mind once these services have been acti-
by management without input or review by
See Engage Cloud at:
vated. The reality, however, is that they are
employee representatives, then adoption of the
Enterprise Connect 2014 only as reliable as your own infrastructure.
UC solution will be slow or possibly fail.
Booth 401
How can you ensure a steady link to your cloud? It starts with reliable power.
March 17-20, 2014 BYRD continues on page 18 ››
Orlando, FL
A Strong Connection Begins with
Mismanaged
Strong Power
Cloud-Based Call Recording & WFO Ideal for
All cloud services, no matter how reli-
Introducing Engage Quality. All You Wanted in
able, depend on a simple internet connection
Encryption
SaaS and Other Hosted Service Providers
See NIXON, page 26
Means Rolling the
Quality Management. And Then Some.
Security Dice:
L
ewis
One of today’s hottest trends in SaaS is the growing ranks of
Engage Quality equips your contact center to provide targeted evalua-
Part 2
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Encrypting the
ofrogranciazlaltiroenco. rAditnogta,lquality manaaggeemenent ts,olauntdiono,thEenrgawgoerQkfuoarlcitey
wave of big data
includes advanced agent evaluation, calibrated assessment, integrated
optimization (WFO) services.
t1
Le-learning, and powerful, fully customizable performance reporting.
Par
EWIS
TelStrat’s Engage Cloud lets you tap this highly proitable
Engage Quality features:
market to upsell your existing VoIP subscribers and reach
By Jon athan Lewis, director of product marketing, SSH
• Comprehensive, multi-level, skill set-based agent evaluation entirely new customers. Best of all, you can do this with:
Communica
tions Security
By: Jonathan Lewis, director
• Calibrated assessment with unlimited assessment standards What of product marketing, SSH
inventory should be transferred
• No capital or other up-front investment
• E-Learning with real call audio or easily attached iles to which
Communications Security
warehouse? How are customers
• Your existing infrastructure
• Instant feedback coaching, reinforced with bookmarks & using our website? How are the markets
In Part 1 of this article, we examined
•nToetelSst-ratAhllatnradclkinedg ianllaigmenptlse’mMeynEtantgiaogne &learsnyisntegmqumeuaensagement
trending? Today, you can use Big Data
tohohwelSpeciunfroerSmhebllu(sSinSHes)s kdeeycsishioanves baecreonss
industries. The prevalence of Big Data –
mismanaged and misused, leading to
• Extensive custom reporting to mine in-depth QM data Engage Cloud is highly afordable and lexibly priced, with
and its ecosystem of applications and uses
• Intuitive, Web 2.0 interface that invites even novice users both subscription and perpetual license plans available.
signiicant security risks. Now it’s time
– has ballooned over the past decade. With
All this and more for one, all-inclusive, afordable price. No nickel to look at the dangers of unmonitored
increasingly easy and cost-effective tools
Your contact center and business customers are demanding
& diming you for critical QM & WFO capabilities.
aevnacilraybplteetdo panearilmyzete–ratnrdafmiconaentdizebe–stmas-
these recording & WFO services in ever increasing numbers. sive amounts of data, organizations are
practices for encrypted channel
Don’t miss your chance to generate signiicant additional rev-
Engage Quality. It’s the all for one price solution for all!
discovering new ways to solve problems
monitoring.
enue with these business-critical services for no up-front cost!
and extract value.
Contact your authorized telecom equipment reseller or Traditionally, corporate staff controlled
Unmonitored Traic
Big Data applications, but as the uses of
TCeloSnttracttfyoorumr aourtehoinrifzoerdmtealteicoonmaenqduiaplmiveentdreemseoll!er or
Poor key management and PAM bypasses only
Big Data have proliferated the apps have
TelStrat for more information and a live demo!
describe part of the security breakdowns found
iltered down to the departmental level as
in encrypted environments. Conventional PAM
well. The pioneers of Big Data weren’t
solutions, which use gateways and focus on
especially concerned about security at the
from
interactive users only, are designed to monitor
onset, yet as its use becomes more wide-
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Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management
tbolinadcstaqttuaicckkerlys;thtehsearme’eswayliottblionfdsgsreocunridtyto
sales@telstrat.com | 972-543-3500 | www.telstrat.com
sales@telstrat.com | 972-543-3500 | www.telstrat.com
cover.
LEWIS continues on page 24 ›› See LEWIS, page 25
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