Page 18 - Telecom Reseller March-April 2015

18 Telecom Reseller December/January 2015

Bproblematic in a UC environment, with more – too much information in too short a time.
yrd
continued from page 17
than half of users avoiding it entirely. Presence Proper training should separate the various
and instant messaging are considered the most elements so that users irst understand how to
2. Assuming the Existing IT Infrastructure and that are located in a single location and conduct valuable UC features, and users also ind the make a call and use the PBX functions. Second,
Network Can Handle It
their primary job without cross-departmental option of adding their smartphone as very they learn about the Uniied Messaging, IM and
Bringing the convergence of voice, video
communication may not require video cameras useful. Being able to maintain and depict
presence.
and data to your network without signiicant or mobile clients.
your company proile using either a company hird, they learn about how to install,
improvements can lead to poor voice quality and However, employees that are geographically provided or personal smartphone is essential to login and use the clients and sotphone.
poor overall network performance. A proper distributed may beneit from cameras. Employees most mobile workers, and should be the goal of Fourth, they learn how to set up and use the
LAN assessment to comprehend post-installation that travel to customer meetings or between the company.
collaboration tools. Proper teaching leverages
usage and capacity is essential. Otherwise,
oice locations may beneit from mobile phones Moreover, being accessible anywhere and oral instruction, question and answer, practice
the budget for implementation will require
and UC clients.
anytime by a single phone number is very and reinforcement.
an unplanned increase for the acquisition of valuable to on-the-go employees, whereas 7. No Assigned Evangelist
additional equipment and broadband to support operating the UC solution.
4. Feature Overload and Use of Jargon when Discussing UCaaS
video conferencing continues to be viewed
as an intrusion and unwelcome form of Within the user community, a number of
Moreover, if the initial user expectations When discussing your new system, focus, communication. However, a growing minority evangelists need to identiied and made known
are not met, the business will not experience instead, on those features that are most desired of users (24%) ind video essential and a key to the organization.
the forecasted ROI. Tweaking the existing or needed by users, and will generate the reason to transition to a UC solution.
hese individuals should be the most active
infrastructure to support voice may impact fastest adoption rate and deliver the greatest in promoting the new IM, presence and
data traic, resulting in slower response times, productivity improvements.
6. Underestimating the Cost and Time collaboration tools. hey should also be able
longer downloads or impede mission critical Basic PBX features such as extension Required to Properly Set Up and Train Users to provide ongoing training as required by the
applications. A proper LAN assessment is dialing, call forwarding, simultaneous ringing UC consist of several major elements, each of various departments or company.
required to determine LAN condition and, and conferencing are critical to day-to-day which requires training, practice in a workshop he evangelist should be viewed as
with ongoing monitoring, maintain network operations and should be well understood. environment and repetition to learn. he embodying management’s vision of the
performance objectives.
Logging into voicemail and the user portal to elements are the basic PBX functionality, UC implementation through their use and
personalize the service should also be covered. Uniied Messaging (voice-to-email, fax-to- promotion of the UC features and functions.
3. Incorrect Device/Phone Selection and However, many features are either esoteric or email), instant messaging and presence, mobile/ While a CEO can be an evangelist, the position
Assignment
irrelevant to most employees. Remember, only desktop/laptop clients and collaboration tools is best served by a mid-level manager with the
Bad policy and/or process in assigning phone 20% of the PBX functionality available is used (audio conferencing, video conferencing, web support of the management team.
models can negatively inluence employee by 80% of the employees.
meeting and desktop sharing).
If your business avoids these seven pitfalls,
productivity. Basing device/phone selection on In the interest of time, training is usually then your implementation and adoption of
employee position and cost versus functional 5. Overemphasizing the Beneits of Video conducted in one day, without workshops or UCaaS will go smoothly and deliver upon the
use requirements is a mistake that will afect the Calls and Video Conferencing
enough follow-up.
For users, it is like drinking from a ire hose
calculated ROI and productivity improvements. In today’s competitive business environment,
long-term success of the UCaaS implementation. Phones should not be deployed in terms of oice he adoption of video continues to be
embracing UC across the organization will
worker, manager and executive, as this leads
improve customer satisfaction through better
to cheaper, less functional devices for oice communications, enforce team building and When discussing your new system, focus, instead, on those
workers and expensive, underutilized devices for efectiveness through ongoing collaboration, features that are most desired or needed by users, and will
executives.
accelerate decision-making by enabling
It is better to evaluate and assign the phones responsible parties to be easily found and generate the fastest adoption rate and deliver the greatest
by matching the functions of the phone with the contacted and centralize call management productivity improvements.
job attributes of the worker. herefore, employees
reducing telephony cost and complexity. n

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