Page 9 - Extra Report on Avaya Q2 2014

Second Quarter 2014
Telecom Reseller: Extra Report on Avaya 9

InteractCRM provides cloud ready

being visible to employees in other business
contact center software to Avaya users
units. Such deployments reduce the time it takes to rollout a solution across an enterprise. IT
departments need to commission less hardware
and do not have to manage multiple systems. As
Ca result, companies benefit from significant cost
reduction resulting in faster ROI.
loud computing is gaining ground fast. Multi tenancy and thin client are the ThinConnect can be virtualized and the GUI
Some Avaya partners are offering Avaya Companies are increasingly looking for fundamental design requirements for any components run within a standard web browser
telephony (PBX/ACD) as a hosted option and ways to harness the power of the cloud cloud based software and these have to be with zero desktop footprint.
along with ThinConnect from InteractCRM to reduce costs as well as simplify deployment. implemented at inception. Retrofitting on Many of the Avaya CM installations have
these offers can encompass the entire need
Another imperative in customer experience premise products to work in cloud mode does been on premise but some customers could
for multichannel interaction management. management is becoming the deployment
not work effectively since multi tenancy requires benefit from multi tenancy even with their in
ThinConnect has native integration with Avaya of an Omni channel contact center solution
a core design change. As a result some large house deployments. For example, an enterprise
Enablement Services and is also SIP compliant. that allows enterprises to consistently manage companies have acquired cloud based product may have multiple lines of businesses which
This makes cloud deployments a lot simpler. consumer communication via voice, email,
companies instead of building a new product function independent of each other. They
For Avaya partners wishing to rollout an Avaya web chat, social and mobile channels. These from scratch and losing out on the current could deploy a single customer experience
based fully hosted multi-channel contact center channels need to all be integrated into one agent market opportunity. ThinConnect has been management solution and have it partitioned
service in the cloud, this technology can bolster interface and one consumer footprint within the built ground up as a multi tenanted product such that each line of business has its own
their revenues by allowing them to compete enterprise.
allowing one system to be partitioned and
logical system. This can also facilitate the
with traditional cloud contact center providers InteractCRM created the ThinConnect used by multiple tenants. All components of
requirement to insulate some sensitive data from
who typically do not have the power of Avaya Contact Center Suite to address the challenge
telephony behind their solutions.
Cloud is no longer optional and of Omni channel customer experience management. Tightly integrated with the Avaya Multi tenancy and thin client are the fundamental design
InteractCRM’s ThinConnect software addresses Communication manager infrastructure, this requirements for any cloud based software and these have to
that need for the Avaya community.
solution provides a simple yet fully functional
and scalable solution to deal with inbound and be implemented at inception. Retrofitting on premise products
For more information please visit www. outbound communication across various modes to work in cloud mode does not work effectively since multi
interactcrm.com or Booth 1112 at IAUG used by todays’ new generation tablet and tenancy requires a core design change.
Converge 2014.
mobile equipped consumer.

Same great call
accounting software, Veramark

same world-class is now
support...with a

new name!

VeraSMART eCAS Call Accounting Software

The Busy Telecom Manager’s Time-Saving Reporting Tool

We get it... you’re busy! It’s hard to focus on your bigger projects with a constant barrage of distracting telecom reporting questions.

VeraSMART® (eCAS®) Wireline & Wireless Call Accounting software helps you combine, simplify and share landline, cellular, and other business
data so that you can quickly deal with inquiries about employee productivity, HR/Legal call documentation, security, communications
expenses, chargeback, optimization, reimbursement, and lots more.

Wireline Call Accounting
Wireless Call Accounting
And lots more from Calero!

Makes it easy to answer questions about Saves hours or days each month on managing usage In addition to VeraSMART Call Accounting,
the usage and cost of your landline & costs of your company-liable mobile devices.
Calero offers a suite of global solutions for:
communications.
• ImportwirelessCDRs,usage,andcostsfor • Fixed line & mobile Expense Management
• Gather CDRs from many ages & brands of PBX
multiple wireless providers
• Mobility Management
• Combine with organization hierarchy, call
• Combinefixedandmobilecommunicationswith • Service Management
rating, corporate directory, and more
organization data in same tool
• Usage Management
• Simplify complex data
• Optimizewith20-pointautomatedinvoiceanalysis • Services

• Share with managers, employees and other
• Automatewirelessexpensechargeback
applications

Calero Software LLC
1565 Jefferson Road, Suite 120 • Rochester, NY 14623
IAUG Booth # 501
Phone: 585.381.6000 • Fax: 585.383.6800 • info@calero.com
www.calero.com • www.call-accounting-solutions.com

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