Page 5 - Telecom Reseller June-July 2020

nuary/February 2016
Telecom Rese
T O
s n s
n
n s
s d
t r
e
) o
r
e
p
g
s
e n l
P V
o o
n f
o
d a a
e
S regulations. This means the market
leniency being offered to violators.
TRR
Upgrade your Router
Telecom Reseller 5 Voice QoS, Multi WAN Redundancy, Content Filter & Network Se
June/July 2020
VIEW
LEC
VIEW
The Latest
The Latest Podcasts
COLWELL
PAGE 15 PAGE 23
By Pat Patterso
The Newsource on l UC l UCaaS l Collaboration l Mobility
Upgrade your Router
oS, Multi WAN Red
Newsource on UC
at 972-831-1600 to discuss
I
h
Subscribe to The Channel Daily News
EW
e Latest Ucasts
Telecom Reseller 13
Call ABP at 972-831-1600 to discuss your application. www.DrayTekUSA.com
How VR Makes Us More
The ●UCaaS ●Collaboration●Mobility 12CloudQue
Voice Q undancy, Content Filter & Network Security
Call ABP your application. www.DrayTekUSA.com
T E
pa
Collaborative
D eBulletin UCaaS ● Collabora
VIEW
VIEW
Organizational Design Determ
in
h
U
FFI
usinesses can successfully make the has been remote and we’re boosting our
PATTER
few months of remote work may seem While some may roll their eyes when I
ould Ask Itself
is just the beginning. While the first Virtual Reality.
es
normal, companies will feel long-termNpaoirntsel Notedsiscuss the employee benefits of spending
Telecom Mifatnhaeygneemglecnt toSeunhcacnecesstheir approach.
Services for Ava
Remote work involves more than having a laptop and an internet connection. By
ow,comipnansoieftswailrlereflapexibilityandsca D
RUFFIN
focus on the long term. The future of remote
Telecom
time in VR, executives need to leave their dispositions behind. Now is the time to
N
E
v
e
well-founded) fears about the secu rity is infrosmhabrepcofomciunsg. fully engaged.
ust, the C-suite likes the
RSON continues on page 21 ›› MACARIO
ency
by Will Melende Executive Vice
r
y
C
solution. As a result, many large co
“Zoom fatigue” occurs when we’re unable
investing in the private cloud, whil
to adjust to the difficulty in reading body
x model (often deployed as
language, nonu-vserboafltchuesp, uanbdlicsilcelnocueds .
d cloud service) but may not
According to one estimate, com
through a camera lens. This is much easier to
lications of adopting the
read in real life.
more than 1,000 employees use an to well-founded (and not so
Toreadthisartoicfl1e,f1u5rt4hecrlopluedas-ebvaiseitd services, “ran about the security of a cloud
https://wp.me/p2Q636-zEf
many large companies are PATTERSON continue ate cloud, while slowing their
ud. The False Imperative
o
m
TELECOM CHANNEL
removing ours
environment, we miss out on the efforts to build a community that makes tough,
RESELLER
byLyronBentovim,CEOand strategic decis
12 Cloud Questions
kIt
The Newsource on UC ● TE OM
tion ● Mobility
(lyron@theglimpsegroup.com) and work in separated silos.
Over the last 3 months my entire office
V
LYRON
ork
ing
B
Every Company
COLW
E
L
an Co-FounderofTheGlimpseGroup company culture, employees stay stagnant
L
R
elv
ions
es f
rom
a
shar
h
. Ra
o
the
u
r th
foste
l
ed w
BENTOVIM
S
d
A
ring
a
s
RESELLER.COM EDUcasts
S
ine
rem
roductivity levels. What’s our secret?
ote
tran
sition, but moving
onl
p
emand for cloud services co
PATTERSONsurge, driven by corporation work is here. By making the short-term
VIEW
The Latest Podcasts
PAGE 15
Organizational Design Determines Telecom Management Success
PAGE 23
Nortel Notes Telecom
D
how secure is the clo predict security pro security services will by 2019.
With recent high companies like Sony agencies, cloud secu
As we said in Aug cloud’s flexible OpE a subscription-base totally grasp the imp cloud. This can lead well-founded) fears solution. As a result, investing in the priv use of the public clo
According to one more than 1,000 em of 1,154 cloud-based
PATTE
PCI Com
the Cont
Don’t Let
Be Foole
Complac
The PCI Securit established stri that accept cre host of development that utilize contact c
A new sound
standard
When talk matters
emand for clo surge, driven
in software fle
The Sennheiser SDW 5000 Series is a flexible range of wireless headsets offering users rich and natural sound, enhanced security and triple connectivity. The two- microphone noise-cancelling system
and own-voice detection technology
work seamlessly together to guarantee exceptional speech intelligibility with every call. Manage all calls and devices with ease with this award-winning DECT headset providing a flexible choice of wearing styles and an array of smart features to increase productivity.
www.sennheiser.com/sdw-5000
M
investment n
immense gains in the future. Tech Pro
how secure is the cloud? No surpri
ByPatPRaetstearsrcohn,reDpiroerctstothraotf47%ofbusinessesare
predict security products and clou
ServicescofonrsiAdveraiynag adopting VR. Why? VR solves
security services will be a nearly $9
the collaboration and interconnectivity
by 2019.
issues that traditional distance-based
ud services continues to
methods often enWcoiuthntreer.cent high profile cyber-a
by corporations interested
Issues with Traditional Distance-Based
companies like Sony and U.S. gove xibility and scalability. But
Methods
agencies, cloud security is in sharp
ud? NoMsaunryporfisoeu,ramnaeelytisntgss are hosted through
As we said in August, the C-suit
ducts and cloud-based
video-conferencing apps. This is definitely
cloud’s flexible OpEx model (often
an improvement from only hearing each
be a nearly $9 billion market
a subscription-based cloud service
other’s voices. Having that visual puts a face toourclientsotortaelalmymgraatessp.Bthuet,iamswpelicspaetinodnsofad
profile cyber-attacks at
countless hours in these “Brady Bunch style”
cloud. This can lead to well-founde and U.S. government
meetings, distractions and fatigue prevent us
PCI Complianc
of Customer Service
estimate, companies with
ployees use an average services, “ranging from
Automation
the Contact Ce
Do
act Center: Complacency
Your Clients
chatbots, the promise of automation has
n
from talking to agents, reducing the need for
people, ultimately lowering costs.
by Will Melendez,
that accept credit card payme
Some vendors have dubiously added one
more message – customers actually prefer
interaction – implying that if given the choice we’d rather use a chatbot
an automatedT
MELENDEZ he PCI Security Standards C instead of chatting with a human agent.
’t
Let Your C
plianAce in
NA
M
IE
nto
Be
F
P(m
utomation has become the Holy
Grail of the customer experience
domain in contact centers. Since the rise of Interactive Voice Response (IVR)
systems in the mid-1980s through to today’s
d into MELEN always been the same: keep customers away
o
nam
(This survey validatessmtayblsiksehpetdicistmri.c) t guidelines f Unfortunately, the result of this
technology enthusiasm is that if a customer
Executive Vice Presidheonsttooff developments into motion does reach an agent, that is considered an
Global Sales at Voicet4hNaettutilize contact centers—and c automation failure. This binary decision
(www.voice4net.com)
o
by Macario Namie, CMO at
ASAP
ie@
le
asap
for resellers of contact center soluti
– either it’s automated (no agent) or not
automated (livceoamgepnlti)an–icseamdeaenpdlyaflteaws eadre rigorous, y Standards Council has
view, which hacsogmivpelniatnheceincdaunstbryeadmebyoilpitiacting, an
ct guidelines for companies
The extent of organizations that s into motion for industries
to PCI compliance is staggering. M
d
i
p.com
)
Global Sales at
(www.voice4net
view. It’s not about automation or agents—
leniency being offered to violators. dit cardthpeayinmduesntrtsy,nseetdtisnbgotah.
l MACARIO NAMIE continues on page 6 enters—and consequently,
0619_TCReseller_PrintAd_SDW5064.indd 1
million businesses in the United St for resell6e/1r9s/1o9 f9c:3o6nAMtact center solutions. PCI
card-based payments, through onli compliance mandates are rigorous, fees for non-
compliance can be debilitating, and there is little
subject to PCI DSS (Data Security
and voice communications, and ar