Page 3 - Extra Report on Avaya Q1 2017

1st Quarter 2017 Telecom Reseller: Extra Report on Avaya 3
Why I love the Avaya IP Office : Part 2
GOTTHEIL
bunker under a mountain, somewhere in Idaho! Let’s head back to the hurricane. Internet at the
o ce just went down. Fortunately, you deployed
a resilient Avaya IP O ce Server Edition virtually
in Google’s cloud! With dynamic DNS technology
your VPN URL will repoint itself to your Google
data center. Your Avaya IP Phone has a built
in timer that will cause it to re-register onto the
Call Contact Center Solutions (continued) (http://www.simiplex.com)
ICompany Solution name
was recently at a technology expo and had the
Description
Avaya Platform
Avaya Aura® Experience Portal Avaya Voice Portal
Website
MInterasctsivae Ngoirnthwgest, Inc. INI Equilibrium
(INpI)leasure of having a very animated conversation
backup server a er a 3 minute timeout. When
CowmithpathneyGoogle Cloud InfSraoslturtuicotnurNeatemame . Jacada Ltd. Jacada Workspace Agent Desktop,
Description
Avaya Platform
3 minuWtees,bistiwteill reboot itself. Upon rebooting www.devconnectmarketplace.com/jacada
itself itwwiwll.dreevgcoisntnercttmoaGrkeotpolagcle.’csoVm/PmNutatrheanks to
the dwywnwa.mdeviconVnPecNtmaUrkRetpLla.ce .come/pnhmos-nadeapwtiivlel then
automatically register onto your virtual phone
OMnuetaoref the things we dAgisenctuSscsrieMpdtuintwga,reansSdpaeVepiscurha-lctIoVt-RiTceaxtl
aNpMpSlAicdaptitoivne Loimfitehde GooNgMlSeACdalpotuivedCITnI Ifnrteagsrtartuioncture
aMs iot pbeirlittayins to Telecommunications. Now, you
Customer service solutions designed to provide an improved customer service experience by streamPlrienminigseagaendt icnltoeuradc-tbioanssedwiuthniafieladrgme ensusmabgeinrgofssoylusteiomns
Avaya one-X® Agent AvayaAAvuarya®IEPxOpeffriceence Portal
wOAoIuSYlSd ask me, but whOaAtISoYnS VEoiacertChomdpoliaensceTaenldecQouamlity
Voice Compliance and Quality Monitoring solutions
Avaya IP O ce Avaya Aura®
systewmwwin.deGvconongelcetm’sacrkloetupldac.e.Ycoomu/oraeisxystension and Website
Company Solution Name
Description
Avaya Platform
under a mountain?
Software
mentioned how someone was able to program be able to do anything since all the lights are o
is, you don’t have to. With SIP technology your
What are some of the fears and pain points you are
drone? Since the internet is out, the SIP lines won’t
You are so excited that your phone system is
Company Solution Name
Description
Avaya Platform
Website
concerned with at the moment?
article by clicking this link: http://bit.ly/25gJVdf.
work either! Business must continue... at all costs!
working, despite nature’s best e ort to thwart your
911 ETC CrisisConnectTM
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA Avaya Aura®; Avaya one-X®
www.devconnectmarketplace.com/911-etc-inc
Having dealt with hedge fund brokers and
For starters, let’s take a few simple scenarios What is a broker to do?
business, that you fail to notice a scu e break out between your dog and cat. Your dog is chasing
Collaboration Solutions
standards Communicator
knowing how demanding their schedule is, I
(before we get to the atom bomb explosion): Do you remember my meeting with Google?
Company Solution name
Description Avaya Platform
Website
Conveyant Systems, Inc Sentry Emergency Location
On-site notification to key personnel, via screen-pop or e-mail, so that first responders may Avaya Aura®; Avaya Communication www.devconnectmarketplace.com/conveyant
imagine the fears and pain points to be as follows:
Scenario 1: ere is a raging hurricane outside is is the scenario I presented to them, and this
the cat around the house, when the doorbell rings.
Communication Resources, ACE-CRI Turnkey Server
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentTM Avaya ACETM
www.devconnectmarketplace.com/cri
InFc e(CaRrI)of being without phone service. and 999
and the roads are not passable. People just can’t is why I was so excited when speaking with them. get to the o ce. So far, all utilities are intact. We is is also why I love the Avaya IP O ce. You
You get up to answer the door. It’s your brand new piano, being delivered... in a hurricane! A er all,
Fear of being without phone service for even a
RedSky Technologies Inc. RedSky E911 Manager® & E911
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
second! Anywhere® Network Service Development and Professional Services
have power, phone service, and internet access. see, installing equipment into buildings is so 20th We just can’t physically get to the o ce. With the century! We are now well into the 2nd decade of
New York is the city that never sleeps. It keeps on
is kind of sums it up. Without phones, their
going, no matter what. Just like your business. As
12
Extra report on Avaya BUYER’S GUIDE
Software load balancing delivers high availability for voice applications
Suite of computer telephony contact center applications designed to enhance small to midsize contact centers
by Avrohom Gottheil, President
Extra Report on Avaya BUYER’S GUIDE 5
of SimiPlex Technologies, LLC
Monitoring - Speech Analytics
Avaya IP O ce
voicemail will come back to life!
have to do with Google Cloud? One is phone
iNEMSOFT CLASSONE® iCAS
Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to Avaya Aura®
https://www.devconnectmarketplace.com/inemsoft
equipment installed in your o ce, the other, I iSmymamgientriec,s is a server faSrymminetraicsbnuVnisikonerRespomrtinegwanhdeArnealysis
Complementary reporting solutions such as data collectors, desktop displays and wallboards Avaya Call Management System
wiwswso.duevncodnsnegcrtmeartk!etHplaocwe.ceovme/rsp,ehctoruwm-wcoirlployraotiuon dragwpwhwo.dneevcloinesctminatrkoetGplaocoe.gcolme’s/scymlomuedtr?ics e answer
Spectrum Corporation Spectrum Uni ed Contact Center Reporting
communicate seamlessly.
Tango
AvaByuasineenssteinrtseltlihgencpeiscotlutrioen.s Ifonr cmonytaclat csetnaterrtriecploertIing and analysisadvisable under these coAnvadyiatiCoalnl Ms)a,nyagoeumewntoSuylsdtenm’t
Now, imagine this...
You are a New York City hedge fund broker, and
it toComntacktececnote r meeanfaogremheinmt s!olSutoio,nisffoyrocuallhreacvorednin’gt,rqeuadlity management and workforce Avaya Aura®
phonwewlwin.devscroennseidctemainrkethpleacce.lcoumd/t.elsEtrvaten the kid with
the wobbly drone can’t rip out your phone service.
Telstrat
TelStrat Engage
optimization using Avaya Speech Analytics
(power outage - remember?) and the phone system
yPou’brelilcooSkainfeg toyp&urEch9a1s1e aSnoelwutpihoonse system. Xima Software Xima Chronicall
Avaya Business Communication Manager
Your phone service has now kicked into overdrive!
Enterprise Accelerator Fault Tolerant Transforms any mobile device into an enterprise office phone, securely connecting enterprise Avaya Aura®
https://www.devconnectmarketplace.com/tango-
and mobile networks.
networks
that article and if you like co ee, you may want to check it out. Or even if you don’t like co ee, you
Avaya IP O ce
Call history, call recording, and real-time reporting suite
phone lines are out - remember the kid with the
still may want to check that out! You can nd that
Avaya IP O ce
www.devconnectmarketplace.com/xima-software
Management Solutions for E911-112 quickly be directed to the emergency Server 1000
VPI (VoicePrint International) VPI EMPOWER E911 PSAP and WFO Suite Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®; Avaya Proactive Contact www.devconnectmarketplace.com/vpi
Company Solution name Description Avaya Platform
Website
business grinds to a screeching halt, or even worse, Power User license for IP O ce, you can enable the 21st century (I know, it’s hard to believe!). In
they are bringing the piano into your o ce (hey,
Generation 9-1-1 recording of multimedia communications.
FCS Computer Systems FCS Professional Services for HMS 400 Comprehensive installation and training services on the Avaya HMS 400 product Avaya HMS 400
www.devconnectmarketplace.com/fcs-computer-systems
plummets into the abyss of major losses. So, how Remote Worker functionality on an extension.
this day and age, there is no value in installing
boxes. Today’s focus is all about solutions. ere
is a technology called VMWare which enables you
a guy needs his music!), several things happen,
Sdn Bhd
cSanpeaeteclehphVoniecesyRstemcocgalnmitihoenbr&okCera’sllfeRaersc, oanrdingYou can then take home a phone, plug it into what does Google have to do with it? your broadband internet connection, and have it
all of them simultaneously. e dog chases the
cat onto your desk, the cat knocks your Avaya
Website
Company Solution Name Description
Avaya Platform
ELnetet’srpdriigsealIinttflreadseterupcertuinreto/EtnhtefreparriselisNtedtwaboorkvseandcSoenrnviecettMoathneaog emcenvita/EintsteinrtpergirsaeteQduValPitNyMclioenitt.oringtoaindstMallaanasegrevmerevnitrtually. VPNphoneo yourdesk,thepianomovertrips Calabrio Calabrio ONE WFO and Analytics Calabrio ONE is a workforce optimization and analytics solution Avaya Aura®; Avaya Call Management https://www.devconnectmarketplace.com/calabrio
aCnomdpeanxyplore what the Sborluotkioenrnarmeaelly wants. On ConDgesrcaritputiloantions! You now have an o ce phone, at is means, you can cArveaayatePlatfnoermw server
on yoWuebrsiptehone, and drops your piano... right on
a high level, he wants his phone to work ALL home! With this, you can calmly handle all your on top of an existing server. It runs in its own
your phone! A loud CRUNCH is heard, and time
Integrated Research (Prognosis) Prognosis VoIP Monitor and Management Real-time voice quality performance management and monitoring Avaya Aura®
www.devconnectmarketplace.com/integrated-research
Avaya Aura® Contact Center
is running on limited battery power. Besides, the
System
www.devconnectmarketplace.com/ini
the phone is not able to see your network a er
the time. What does that mean? In order to responsibilities as a hedge fund broker, from the memory space and has no idea that it does not
stops for a moment... until your cellphone rings.
LumenVox LumenVox Speech Automation Automated speech recognition, text-to-speech, call progress analysis and speech tuning Avaya Aura® Experience Portal
www.devconnectmarketplace.com/lumenvox
NetIQ Corp d/b/a Attachmate NetIQ UC and VoIP Management Assessment, diagnostic and management tools for VoIP networks Avaya Aura®
www.devconnectmarketplace.com/netiq
● e phone system crashes - ouch!
VPI (VoicePrint International) VPI EMPOWER WFO Suite
optimization using Avaya Speech Analytics Business Communication Manager
Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®; Avaya Proactive Contact www.devconnectmarketplace.com/vpi
●Phy bridegepIhnco. ne lines go downPh-ybdriodguebPlOeLRoEuch!!
comTDinMgtodVowIP ninfhraastrduc!tuTrerseoelustiaonre being uprooted and Generation 9-1-1 recording of multimedia communications.
sense! In order to suppoArvtaytahAeurae®silliency that this broker needs to ensuAvraeyahIiPsOb ucseiness is well
iswfewawt.udervecopnaniercstmoarktewtpilancse.cyoomu/prhmybroidbgiele phone to your desk phone, enabling you to receive all your business calls directly onto your mobile phone. Your business is able to continue, even without an
o ce phone! ● Website
www.devconnectmarketplace.com/mutare
● e phone breaks.
Solution Name
tossed around like children’s toys. en, nally, the unthinkable happens. e o ce loses power! Fortunately, this customer has a very experienced
Avaya Communciation Server 1000
● Power goes out - for a whole week! Unified Communications Solutions
protected, you can install an Avaya IP O ce
● Internet goes out.
phone vendor who supplied su cient battery
Server Edition virtually on a server in Google’s
● Hurricane. Company Messaging
Description
cloud based infrastructure, on a server farm in a
● Tornado. Company
power to get the phone system through the day,
Avaya Platform
AudioCodes
AudioCodes MediaPack Series Analog VoIP Gateways
Avaya Aura®; Avaya Communication AvayaSIePrvOe r c1e000
www.devconnectmarketplace.com/audiocodes
● Earthquake. Mutare
Mutare SpVeoecIPh-Gtoa-tTeewxat ys
DuVoice PMS Integration
until, hopefully, the power gets restored. e
● Atom bomb. DuVoice
broker is able to continue making phone calls from
Solution name
Description
Avaya Platform
Website
You get the picture. Regardless of any and all of tMheosbiitluiatytioSnoslulitsitoendsabove, this broker still requires
the comfort of his home, with peace of mind.
Smart Customer-Centric Engagement
FCS Computer Systems Sdn Bhd FCS WinExpress Hospitality PMS
in thDescori pticone, and life is great. Some kid is ying a Avaya Platform Website
hCoism(poanryher) phone serSvoilcuteiotnonabmeecompletely Integration
SIP-based, single server and interface system specifically designed for small, boutique hotels Avaya IP Office www.devconnectmarketplace.com/fcs-computer-
power for a week? Or during an earthquake - or
Phybridge Inc. Phybridge POLRE
TDM to VoIP infrastructure solution
Avaya Aura®; Avaya IP Office; Avaya Communciation Server 1000
www.devconnectmarketplace.com/phybridge
Public Safety and E911 Solutions
a good sign. e drone crashes into the wall and
an atom bomb explosion?!?
A
Website
Company Solution name
Description
Avaya Platform
eansweris,Yes! Itispossible,andthehedge
ripsdownthephonewires! Fortunately,your
sthepromiseofanewyear
911 ETC CrisisConnectTM
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA standards Avaya Aura®
www.devconnectmarketplace.com/911-etc-inc
Video Solutions
phone vendor set you up with backup SIP lines,
which route calls over the internet. Calls are still
THOMSON
fund broker requires this level of service! But how?!?
begins, we thought that it would
Conveyant Systems, Inc Sentry E9-1-1
be best to assemble our panel
Company Solution Name
On-site noti cation to key personnel, via screen-pop or e-mail, so that rst responders may quickly Avaya Aura®
www.devconnectmarketplace.com/conveyant
the scenario again. AEh91e1dAgneywfuhenred® NbertowkorekrSienrviNce ew Conferencing
So far, so good. Let’s take this a little further ahead into 2017. The six experts were:
Global Support Services (www. avaya.com)
YorkCitydecidestopurchaseanewphonesystem
now. Let’srevisitthehurricanescenario. e RichardEnglish,ManagingDirector– Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®
VPI VPI EMPOWER WFO Suite
winGdesnehratvioen i9n-1c-r1ereacsoerdinignofinmtueltnimsietdyia. c ommeurnaiciantioisns
comingdownevenmoreforcefully. Suddenly,the
internetattheo cegoesout. Withnointernet
at the o ce, how are you going to connect your
www.devconnectmarketplace.com/vpi
f(oVroicheiPsrinbtuInstienrneastsio.na l) e primary requirement is that
thebusinessshouldcontinuetofunctiondespite
Avaya ProfessionalAvSaeyarPvroicacetisve Contact CamilleLewis,ProductManagement
Director,AvayaClientServices Barbara Sidari, Customer
Avaya Client Services ThomasBrennan,VicePresidentof
globalsupportservices,privatecloudand
www.devconnectmarketplace.com/knoahsoft
y
anyandallexternalhappenings. So,howdoesa
Speech/Voice Recognition and Call Recording
phone system facilitate business continuity during
Company Solution name
Description
Avaya Platform
Website
adisaster?
remotephoneandcontinuemakingcalls? Even
EngagementandExecutiveCadence,
seeTHOMSON page 4 ›› www.devconnectmarketplace.com/callcopy
CallCopy, Inc. cc:Discover WFO Solution - Speech Analytics
Speech Analytics and Workforce Optimization solutions
Avaya Aura®
Avaya Proactive Contact
Avaya Aura®
Avaya IP O ce
ere is where the versatile IP O ce from
if you, somehow, made it in to the o ce (not
Technologies technology and services for a variety of applications
understand this, we need to understand what can comfort of your home. Let the storm rage on! “own” the hardware its inAvsatyaallCeodmmounn.ica tioneSAerveary1a00I0P
It’s the million dollar client from London whose
Telstrat TelStrat Engage Contact Center Suite Contact center management solutions for call recording, quality management and workforce Avaya Aura®, Avaya IP Office, Avaya www.devconnectmarketplace.com/telstrat
go wrong. Here are a few scenarios: Scenario 2: e hurricane just took a turn O ce Server Edition support this virtualization call you were waiting for all day. ankfully,
ObjectTel, Inc. ObjectTel CLASSONE Endpoint Manager Simpli es the integration and management of critical communications Avaya Aura®
powered by Avaya Scopia Video
video end-points, mobile devices and pads
solutions
www.devconnectmarketplace.com/objecttel
for the worse. e wind is howling! e rain is technology. Now, thingsAvaaryea IsPtaDrestkipnhgonteos make you have enabled mobile twinning for IP O ce.
Premise and
cloud-based uni ed
messaging solutions
Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail Avaya IP Office
www.devconnectmarketplace.com/duvoice
and on line guest administration
Scenario 3: It’s a quiet, sunny day. Everyone is
Focus Expected to Surge in 2017
with less than 200 rooms per property systems
oMpoevirtastional! Now, youMowvitialls Haossktemd Meo,bsielerSiolutsiolny!for HospitalitydronCoennoeucttssgiudeestts’hmeoobi le dcev.iceYsotouthtehhinotkel ictommauynibcaetioanbsyisttem for in-house, local and Avaya Aura® www.devconnectmarketplace.com/movitas
HioNwEMcSaOnFTa person’s phone woCLrAkSwSOiNthE®ouiCtApShone
lines? Or when it’s broken? Or when there is no
too closSeofotwracreomthaftocrotn,nbeuctts yLaonud hMaovbeileoRtahdeiorstwhiithngAvsaya Aura over IP/SIP allowing all parties to Avaya Aura® https://www.devconnectmarketplace.com/inemsoft
long-distance calling, making those devices virtual room phone extensions Avaya Communication Server 1000
to do than to concern yourself with what’s going on outside. All of a sudden, BOOM!! at is not
Transformation of Legacy Systems, Analytics, and Holistic Service Management Expected to Top IT Manager Minds in 2017
communicate seamlessly.
Description Avaya Platform
Website
coming in and out, and business is still progressing of six Avaya services experts to help
be directed to the emergency Avaya Communication Server 1000
Now you’re starting to understand why I was so
exGcloitbeadlInwtehraecntivIesSpooluktioenws,iLtLhC GoGoISgHloes.teLdeVti’dseroallsoavService(VaaSs)ifnotChloinudg-bhaaspedp,efenaetudre.-rich,multi-pointvideoasaservice.SeamlesusscornefeflrencitngobnettwheenpastyPelaatforrmanIndetpoenpdenetr
by Sandra Thomson, Senior www.devconnecMtmarketptilnacge.Mcoamn/galgobearl-oinftAervaactyivae-
RedSky Technologies Inc. RedSky E911 Manager® &
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
Avaya one-X® Communicator
KnoahSoft
KnoahSoft Harmony
Speech Analytics and Workforce Optimization solutions
Sofia knows
Avaya.
AVAYA-TESTED CALL RECORDING SOLUTIONS
Comprehensive support for compliance requirements Quality assurance, evaluation and eLearning tools Ideally pri
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