Page 4 - Extra Report on Avaya Q1 2017

4 Telecom Reseller: Extra Report on Avaya PERCY
1st Quarter 2017
e second risk factor is multiple locations. When an enterprise has multiple branch o ces and even employees who work from home or on the road, the main billing address is not accurate.
Using the main billing address for 9-1-1
calls from these users could even direct rst responders to a location that’s on the other side of the country from where the caller is actually located!
e third risk factor is mobility. e exibility inherent in UC allows users to move at will to di erent locations, both on and
o the enterprise voice network. Without a reliable way of keeping track of these moves, the likelihood of a 9-1-1 call from a remote user reaching the right PSAP is diminished.
Fortunately, West o ers solutions that eliminate these risks. Enterprises can implement the complete E9-1-1 solution that they need with the personalized service that they expect. A team of experts is available
to help proactively assess an enterprise’s deployment to identify the applicable risk factors and determine the right E9-1-1 solution that will defray those risks. To learn more, contact West at safetyservices@west.com or call 877-862-2835. ●
2017 as unassisted support and self-healing systems grow smarter in identifying trends and problems before they happen and engage in machine to machine maintenance for resolution. The use of video will be more widely used providing personalization and higher customer satisfaction.
seeTHOMSON page 6 ››
Telecom Reseller: Extra Report on Avaya 17
As enterprise communications applications have moved to use more web-based technologies, they too can use a similar architecture, using
a common point of entry that will distribute workload across an array of applications and their servers. However, real-time communications applications have a number of unique needs
that are o en overlooked, making ADCs a poor t for the job at-hand, spawning the need for
a purpose-built Load Balancer for Real-Time Communications:
Latency Sensitivity – voice and video conversations and protocols are much more sensitive to delays that would not be noticed during a web session.
Carrier-Grade Reliability – with real-time communications being adopted in Emergency Services and other critical infrastructure applications, reliability is far greater of an issue when compared to an e-commerce site.
Service A nity – collaboration applications bene t tremendously by bringing all the parties together on a single application server. Doing so requires that session routing has the ability bring multiple users together.
THOMSON continued from page 3
managed services delivery Michael Sale, Director Online
Engagement, Avaya Client Services Dan Pratt, Senior Director, Business
Transformation and Strategy, Avaya Client Services
According to our Avaya 6 experts, the
2nd Quarter 2016
Cloud-Ready So ware – with many communications applications destine for the cloud in a so ware-only deployment model, the associated load balancing function must also be a so ware-only solution that can be deployed in a virtual environment.
Deployment Simplicity – SIP, WebRTC and other protocols are the staple of communications applications. Support for these protocols should be native, reducing con guration complexities and resulting errors.
DIALOGIC SOLUTION
With an extensive history of providing communications technologies and solutions, Dialogic now o ers a PowerVilleTM LB – an Avaya DevConnect-compliant load balancer solution for Avaya Aura Session Manager. O ered as a pure so ware solution, PowerVille LB can be deployed in on-premise, cloud or hybrid architectures, integrating Avaya and non-Avaya applications into a uni ed scaling and resilience strategy.
To learn more about Dialogic solutions for load balancing in enterprise applications, visit: http:// dlgc.co/PowerVilleLB ●
report card of 2016 trends proved to be spot on and will continue to be a force in 2017:
Use of hybrid/private cloud will continue to dominate for large enterprises until public cloud providers can demonstrate that compliance to privacy/security regulations such as HIPAA can be achieved. However, Public Cloud is quickly becoming a flexible and effective delivery model for the midmarket.
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Addressing the Three E9-1-1 Risk Factors with West and 911ETC
...continued from page 1
Avaya Aura Communication Manager, Session Manager and IP O ce enable enterprises of all types and sizes to implement the collaborative capabilities of UC across their organization.
However, when deploying UC, three speci c risk factors can arise that may a ect the enterprise’s ability to deliver emergency 9-1-1 calls and accurate caller-location information to the right Public Safety Answering Point (PSAP).
e rst risk factor is the o ce layout. If an organization is a small or medium business with one location, perhaps sending only the main address of the building is su cient. But if that location has a sprawling oorplan, or is distributed across multiple oors in a multi- story building, the main billing address does not provide rst responders with enough information to quickly locate the caller.
A flexible delivery model to achieve growth in modular steps that helps IT maximize ROI and support rapid business scaling has been extremely successful. Taking some of the burden off the enterprise enables IT managers to focus on more strategic corporate initiatives.
Just as happened in 2016, the need for person-to-person human touch will continue to rise and become critical in
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