Page 27 - PowerPoint 演示文稿

CONTRACTOR TRAINING PROGRAM (CPD PROGRAM)

CCD*

MANAGING WORKFORCE OF
15
DIVERSE CULTURE

Duration : 1 Day POINT/COURSE

*DUE TO TERMS AND CONDITION APPLIED

COURSE OBJECTIVE
WHO SHOULD ATTEND
Upon completion of the course, participants will be
able to:
i. Developers
• Grasp the concept of cultural diversity; ii. Contractors
• Understand the importance of maintaining
professional harmony;

• Understand the values, rituals and norms of
diverse cultures;
• Create trust and promote good relationship;

• Communicate better with the foreign guests. CERTIFICATE
01 Certificate of
Attendance by
CIDB Holdings

Certified By:

Visit :
www.cidbholdings.com.my

COURSE CONTENT

1. Program opening and setting
2. Cultural Diversity
3. Norms and ethics in managing diverse workforce
4. Building rapport and bonding
5. Creating trust and respect
6. Managing welfare
7. Motivating through good communication
8. Problem solving
9. Do and don’t during multiracial communication (Workgroup)

27