Page 7 - Goldair Handling_Corporate Responsibility & Sustainable Development Report 2017

REPORT 2017

Message from the CEO 6
1 1. COMPANY PROFILE 8
1.1. Αt a glance
10
1.2. The Goldair Handling Company
12
1.3. Company History
16
1.4. Vision, mission and values 14
1.5. Business model and strategic priorities 16
1.6. Membership in associations and organisations 18
1.7. Distinctions and Awards 20
1.8. Our subsidiary Goldair Handling Bulgaria Ltd 21
2 2. QUALITY OF SERVICES AND RESPONSIBILITY IN OPERATIONS 26
2.1. Our services
28
2.2. Assurance of Quality of Service

30
2.3. Mutually beneficial relations with our clients
33
2.4. Responsible communication 32
2.5. Trust relationships with suppliers 34
3 3. CORPORATE SOCIAL RESPONSIBILITY AT GOLDAIR HANDLING 36

3.1. Sustainable Development Policy and Axes
38
39
3.2. Organisational structure for Sustainable Development
3.3. Goldair Handling’s contribution to the UN Sustainable Development Goals
3.4. Goldair Handling’s stakeholders 41
42
3.5. Identifying material issues 48
3.6. Targeting 51
4 4. FINANCIAL RESULTS AND CORPORATE GOVERNANCE 52
Financial analysis
54
4.1.
54

4.2. Corporate Governance
Risk Management
4.3.
4.4. Transparency and Conflict of Interest 58
59
5 5. HEALTH AND SAFETY MANAGEMENT 60
63
5.1. Equipment safety maintenance

64
5.2. Cargo Terminal Safety
5.3. Care for Occupational Health and Safety
68
5.4. Promotion of a Health and Safety culture 65
5.5. Participation in Health and Safety conferences and events 71
5.6. Emergency Response Plan-ERP 71
6 6. OUR PEOPLE 72
74
6.1. The human resources of Goldair Handling
78
Training
6.2.
6.3. Evaluation and recognition
6.4. Additional benefits 81
83
6.5. Open and two-way communication 83
6.6. Equal opportunities and diversity 85
7 7. ENVIRONMENTAL RESPONSIBILITY 86
7.1. Environmental policy and environmental incident response procedure
88
7.2. Quality and environment committee
89
7.3. Green Team
7.4. Environmental training and investment 90
90
7.5. Environmental performance 91
8 8. GOLDAIR HANDLING’S SOCIAL CONTRIBUTION 94
96

8.1. Support of vulnerable social groups
8.2. Employee volunteerism
97
Environmental actions
98
8.3.
ABOUT THE REPORT 100
GRI Content Index 104
Independent Limited Assurance Report for Goldair Handling S.A. 116
Feedback form 118
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