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5.LISTENING
A. Discuss. B. Listen to a conversation at a hotel between a man and the
• Where do you usually stay when you go receptionist. What is the man complaining about?
on holiday? C. Listen again and write T for True or F for False.
• Have you ever had to complain at a hotel? 1. The man sent an email to the hotel from his room.
2. The receptionist tried to ring the man but the phone
Why?
• What is the worst experience you’ve had didn’t work.
3. The man couldn’t use the Internet in his room.
at a hotel? 4. The receptionist didn’t understand the man’s email.
5. The man wants to change to a different room.
6.SPEAKING 6. There aren’t any other rooms available.
7. The man can’t talk to the receptionist because he has to
INFORMATION GAP ACTIVITY
Talk in pairs. go to a meeting.
Student A go to page 80.
Student B go to page 82.
7.WRITING AN EMAIL ASKING FOR INFORMATION
A. Below is an email Peter has sent to his friend, Gavin. Gavin recently stayed at a campsite and was very pleased
with it. Peter wants to go camping this summer and would like some information about it. What do you think Peter
is going to ask about? Read and check your answers.
Hi Gavin,
How are things? Listen, you stayed at a campsite last summer and you really liked it there, right? Well, I need
some information. Could you tell me a bit more about it?
Firstly, can you hire tents there, or do I have to bring my own? Also, does it have showers and what are they
like? Finally, could you tell me how much it costs? Do you pay daily or every week?
I’m planning to go next month, so please send me a reply with any information. Thanks a lot.
Bye for now,
Peter
B. Read again and answer the following questions. WRITING TASK
1. How many questions does Peter ask about the D. You are planning a trip to Paris. Your friend recently
campsite? stayed at a hotel there and was very pleased with
2. Which words does he use to list them? it. Write an email to your friend asking for more
3. What kind of questions has he used? information about the hotel. Choose three ideas from
activity C. Your email should be between 80-100
C. Look at the ideas below. Tick the kind of information words.
you would ask about if you wanted to know more
about a hotel. When writing an email asking for information:
use set phrases to say why you are writing (e.g. I’m
prices parking
Wi-Fi connection air conditioning interested in... so..., I want some information about..., I’d like
business centre TV to know...).
gym location use words/phrases to list your questions (e.g. firstly, first of
swimming pool close to public transport all, next, then, also, finally).
balcony view don’t use direct questions only. Use indirect questions, too
(e.g. Can/Could you tell me...?, Do you know...?).
end by saying thanks and mentioning that you’d like a reply
as soon as possible.
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