Page 78 - NeedScope Induction Manual 2019
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If you have
an IT issue
Portal Email
Raise a ticket via the IT Service Desk Log in You can email the IT Service Desk 24/7 at
using your normal id and password. itservicedesk@wppcoretech.com Or, for local
http://coretech.service-now.com/selfservice IBM support: Ying-Jie Lee yjlee@nz.ibm.com.
Click on ‘Raise an incident’.
Escalation
Phone You should contact the Service Desk (by phone
For urgent IT assistance, always phone the IT or Live Chat) and ask to escalate your ticket
Service Desk (toll free) 0508 444 864 – make sure you have your ticket reference
number.
Live chat
Click on the “Chat with support” icon on the An incident number, also known as a ‘ticket
portal to open a Live Chat conversation with a number’ will be issued for every IT issue you
Service Desk Agent. raise. Always quote this number when you are
speaking to the IT Service Desk.
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