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Table 4 Roadmap for Thailand’s Implementation under the ASEAN ICT Masterplan 2020: Strategy 4

Measures Rationale Timeframe Related Domestic Agendas
Strategy 4: Develop a citizen-centric digital government, and revolutionize governments’ work processes through the use of cloud computing and open data
4.1) Prepare the government personnel for the The survey on Thailand’s digital government readiness in 2016 indicated that 46 percent of the government 2017 - 2019  Digital Thailand Plan,
digital government transition agencies surveyed do not have personnel certified in information and communication technology use. Strategy 4
Furthermore, 77 percent do not have personnel certified in ICT security. The demand for manpower is centered
on those with qualifications in network security, programmers, webmasters, system and database
administrators and graphic designers. The results of this survey reflect the need to improve the capacity of
government personnel to play a role in the development of digital government in Thailand.

Recommendation
Thailand should proceed with the following actions:
 Train modern government executives to utilize digital technologies for public services through e-
government academies, and drive the digital transformation from within the agencies
 Prepare government personnel for the transition to paperless government
4.2) Create an identity authentication system Transactions with government or public agencies largely rely on paper, while the capability of the citizen ID 2018 - 2019  Digital Thailand Plan,
whereby citizens can execute and smart card is yet to be fully realized. Strategy 4
complete transaction with government
agencies Recommendation
The government should create a framework for digital authentication so as to speed up transactions with the
government. In addition, the legal framework should be improved to accommodate electronic signatures.

Office of the Permanent Secretary Ministry of Digital Economy and Society