Page 147 - ASEAN ICT Masterplan 2020

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Measures Rationale Timeframe Related Domestic Agendas
Strategy 4: Develop a citizen-centric digital government, and revolutionize governments’ work processes through the use of cloud computing and open data (Cont’d)
 Create a standard for government e-services, keeping in mind the service quality and ease-of-access for
the elderly and people with disabilities
 Designate a working group to push continuously for electronic services and website development
4.5) Develop a government digital The digital transformation of government would place an immense amount of information on government cloud 2017 - 2019  Digital Thailand Plan,
infrastructure and database security storage systems and servers. These sets of data include those belonging to ordinary citizens as well as Strategy 4
framework confidential government data. Their digital connectivity exposes them to greater risk of hacking and data theft.

Recommendation
To prevent such incidents, the government should improve the security framework of its digital infrastructures,
including storage systems, cloud databases and government service servers.
4.6) Cooperate with ASEAN Member States’ Under the Charter for the ASEAN Economic Community (AEC), all members committed to the establishment 2019 - 2020 and  Digital Thailand Plan,
Governments in terms of electronic of the ASEAN single market. The facilitation of cross border mobility—specifically: the transportation of goods; continue onward Strategy 4
government development, and create a vehicle movement; cross border education and healthcare services; and free movement of labor—is essential
standard for the delivery of electronic to its success. Nevertheless, these processes require a significant amount of paperwork, hampering its
services efficiency and resulting in higher costs than the private sector will bear. Electronic government and government
e-services can improve these processes immensely.

Recommendation
Thailand should cooperate with other ASEAN Member States on the matter of cross border electronic
transactions, such as e-customs.
Source: Bolliger & Company (Thailand) compiled from various sources

Office of the Permanent Secretary Ministry of Digital Economy and Society