Page 28 - Business English 1_revised 2018

2. Exchange your letter with your friend.

3. Check your friend’s letter regarding the following aspects by putting a tick (√) under the “Yes” or “No” column.

The letter format Yes No
- The letter has a return address or a letter head
- The recipient address is properly written (complete name,
address, and zip code)
- The letter has salutation
- The letter has complimentary closing, name of the sender
and his/her position/company, and a signature
The content Yes No
- The letter introduces the product/service.
- The letter gives information about the product/service.
- The letter contains a special offer about the product/service.
- The letter invites for further contact.
- The content of the letter is easily understood.
 The product/service being sold is clear.
 The special offer is clear.
The language expressions Yes No

- The letter uses appropriate expression for salutation
- The letter uses appropriate expression to introduce the
product/service.
- The letter uses appropriate expression to describe the
product/service.
- The letter uses appropriate expression to give special offer.
- The letter uses appropriate expression to offer further
help/information.
- The letter uses appropriate expression to invite further
contact
- The letter uses appropriate expression to give
complimentary closing.

Page 25 | Business English 1 - Department of Management UMY