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KEY CONSIDERATIONS

Consider the following:

 Geographic access standards are necessary in accessibility modelling to determine the optimal
number and location of service points and to ensure maximum coverage of beneficiaries.
 In developing access standards for service points you should consider relevant planning policies
and frameworks and the context within which the standards will be applied.
 Develop differentiated access standards for the various types and sizes of service points and for
different types of human settlements or geographical areas.
 Consult key stakeholders in developing your access standards, especially your beneficiaries, the
provincial departments of planning and local government as well as municipalities.
 Align your geographic access standards as far as possible with those departments that provide
related services to ensure greater synergy in the delivery of services across government.
 Consider the cost and other resource implications for implementing the access standards, for
instance, the cost of establishing additional service points.
 Conduct accessibility modelling to test and refine the access standards of your department over
time.
 The use of multiple service channels, including the use of digital technology could reduce the need
for physical facilities – adjust your access standards accordingly.

Additional reading material

Green, CA & Argue, TC. 2012 CSIR Guidelines for the Provision of Social Facilities in South African Set-
tlements. August 2012: ISBN 978-0-7988-5603-4 (reprinted 2015) https://www.csir.co.za/sites/default/
files/Documents/CSIR%20Guidelines_revised_reprintNov2015.pdf

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