Page 181 - Paulisms: Gold Nuggets for Small Business
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the more they talk about your company to their friends and business associates. Speed of service builds trust. The speed of trust is huge. Reflecting on this chapter, creating urgency without panic is really about having strong systems and KPIs and creating an urgency culture.
Paulism: Set the scene and mindset of urgency, and have strong systems and KPIs to make it happen without panic.
