Page 7 - Paulisms: Gold Nuggets for Small Business

5.7 Boomerangs and salespeople
5.8 Targeting for opportunities – Birds of a feather flock together
6. EmployeesandContractors
6.1 Employees versus contractors
6.2 Training staff – Not ‘Sitting next to Nellie’
6.3 Pay rises and doing your job right
6.4 Tradespeople, standards, respect and the ‘Curse of Assumption’ 6.5 Building loyal tradespeople
7. CustomerService
7.1 Handling complaints
7.2 Zero Defects – Fixing mistakes
7.3 How dare you compromise my time 7.4 Urgency without panic
Part 3: More Gold Nuggets
1. The Curse of Assumption (COA)
2. The 80/20 Rule – The Pareto Principle
3. ‘For Every Adversity There is a Seed of Opportunity’
4. Expert Advice
5. Be Kind
6.Trust
7. It’s in the Words
8. Go Slow – Two Bulls at the Top of the Hill
9. Mongrel – You Must Have a Bit to Succeed
10. The Rhodesian Factor
11. Management Theory vs Simple Business Management Processes for Success
12. The Biggest Ingredients to Success are Perseverance and Being Habitual