Page 87 - Paulisms: Gold Nuggets for Small Business

It took me many years to understand the significance of saying no and sticking to my knitting. Often we would get dragged in following a client’s request.
An example of this is when we gained a big contract for installing products into residential homes. The client then said that they wanted us to do certain commercial properties as well. This was right outside our expertise, but they are the clients, right? Well, we got into the work and it was a disaster... the guy who quoted it left. We had under-