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036
Writing
1. In business communication, taking and leaving messages for someone
is an essential thing to do. Read the instructions below for taking and
leaving a message.
Student A
Student B
• Answer the phone • Ask to speak to the
• Ask Student B to wait. Tell person you want to talk
him or her the person you to. Give your name.
want is not in the office. • Ask when the person will
Reply. Offer to take a be back.
message
• Write the message down • Leave a message.
and repeat it. Say you will • Thank Student A Say
give the message to that goodbye.
person
• Say goodbye.
Student A
Student B • Answer the phone
• Ask to speak to the • Ask Student B to wait. Tell
person you want to talk him or her the person you
to. Give your name. want is not in the office.
• Ask when the person will Reply. Offer to take a
be back. message
• Write the message down
• Leave a message. and repeat it. Say you will
• Thank Student A Say give the message to that
goodbye.
person
• Say goodbye.
