Page 38 - Kildare House Hotel EHB Rev.1.2

• Recognise at all times that they represent the client and should do so in a calm, courteous and
transparent manner.
• Be required to maintain proper standards of appearance while on duty.
• Complete the required tasks promptly, and diligently, unless there is due and sufficient reason
not to.
• Remain at their place of work at all times unless permission to leave is granted or there is
sufficient cause.
• Ensure that all oral or written statements made by them of whatever description are true,
legible and accurate.
• Maintain carefully all documents and ensure that any alterations, disposal or erasure of
documents is carried out only with proper authorisation and signature.
• Maintain confidentiality on any matter relating to the employer or its clients, either past or
present.
• Maintain a high level of personal integrity and be scrupulous in accounting for all property
received in connection with the employer’s business.
• Extend courtesy to persons encountered in the course of their work, ensuring that any
exercise of authority, is only that required in connection with the employer’s business.
• Ensure that any actions taken by them are such as not to bring discredit or doubt on the
employer, the client or fellow employees.
• Wear the employer’s uniform if required and use his equipment and identification only with
the employer’s authority.
• Ensure that they are not under the influence of or consume alcohol or restricted drugs whilst
at work.
• Immediately notify any conviction for a criminal offence to the employer.
• Immediately notify the company if a court summons requires attendance at a court, either
as a defendant or as a witness.
• Not allow unauthorised access to the employer’s premises
• Ensure that they use the employer’s equipment or facilities only with authorisation.
• Continuously satisfy the requirements of Private Security Authority (PSA) licencing
• Where applicable, carry a correct identity badge or license card, as prescribed by the PSA, at
all times whilst on duty.

In addition to the Code of Conduct, employees should adhere to the following guidelines:

• When engaging clients, their employees and associated contractors a respectful and
professional tone should be maintained at all times. Shouting and foul or abusive language
are to be avoided.
• Employees must encourage and support new and younger employees, in particular
apprentices who have recently joined the organisation.
• Employees are expected to work and interact with all employees of the company in a
harmonious and cooperative manner.
• Employees must comply with all laws and regulations applicable to the individual and the
company in the conduct of the company's business and carry out duties in accordance with
the safety statement and method statements.
• Employees should not use company property, services, or any information they obtain on the
job, which is not readily available to the general public, for personal gain and may not possess,
remove or dispose of company materials, supplies or equipment without proper authority.
• Employees shall not falsify any records, nor shall they withhold information or give false or
misleading information to anyone conducting duly authorised investigations. Failure to

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