Page 35 - O'Kelly Sutton Employee Handbook June 23 Revision 2 2020

3.5.7 Responsibilities
The Company will ensure that all its policies and procedures are kept regularly under review to ensure
that they operate within this equality policy. Company Directors have particular responsibility for the
implementation of this policy, but all employees are required to ensure that the policy is maintained
and implemented. Any employee who fails to observe the principles of this policy will be subject to
the Company's disciplinary policy. Serious breaches of this policy, including sexual or racial
harassment, may result in the summary dismissal of the perpetrator.

3.5.8 Complaints
In the first instance, if you have any complaints relating to equality you might prefer to raise the matter
informally, either directly with the individual concerned, or with a MANAGER or with another member
of management. Alternatively, or if your complaint has not been resolved informally, your complaint
should be reported formally in writing to a MANAGER or another member of management who will
investigate the matter in accordance with the Company's grievance procedure. Complaints of
harassment should be dealt with in accordance with the Company's separate harassment policy.

3.6 PROFESSIONAL CONDUCT

We have a clear expectation that whilst you are employed by the Company, you will not engage in any
activity that might compromise our reputation in any way. You are expected to deal with all our
customers, clients, and fellow employees in a courteous and professional manner at all times.

3.6.1 O’Kelly Sutton Code of Conduct
The following outlines the expectations and requirements the employer places on its employees. For
their part, the employer will treat all employees with courtesy and respect.

Employees shall:
• Recognise at all times that they represent the client and should do so in a calm, courteous
and
transparent manner
• Be required to maintain proper standards of appearance while on duty.
• Complete the required tasks promptly, and diligently, unless there is due and sufficient
reason
not to.
• Remain at their place of work at all times unless permission to leave is granted or there
sufficient cause.
• Ensure that all oral or written statements made by them of whatever description are true,
legible, and accurate.
• Carefully maintain all documents and ensure that any alterations, disposal, or erasure of
documents is carried out only with proper authorisation and signature.
• Maintain confidentiality on any matter relating to the employer or its clients, either past
or
present.
• Maintain a high level of personal integrity and be scrupulous in accounting for all
property
received in connection with the employer’s business.
• Extend courtesy to persons encountered in the course of their work, ensuring that any
exercise of authority, is only that required in connection with the employer’s business.
• Ensure that any actions taken by them are such as not to bring discredit or doubt on the
employer, the client, or fellow employees.
• Wear the employer’s uniform if required and use his equipment and identification only
with
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