Page 34 - Managing Conflict
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• Robbins, S.P., & P. L. Hunsaker,



                   Training in Interpersonal Skills: Tips for



                   Managing People at Work. Upper



                   Saddle River, NJ: Prentice Hall, 1996



             • Von der Embse, T.J., Supervision:



                   Managerial Skills for a New Era,



                   Macmillan, 1987











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