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operate in working reasonable amounts of overtime as deemed necessary by management to meet
business and customer requirements.

Overtime working is kept to a minimum as far as is reasonably practicable. For full-time employees
where overtime hours above the hours stated on your contract of employment (typically 39 hours)
are accrued, these hours can be taken as time off in-lieu within 30 days of the date the overtime hours
were worked.

Time off in lieu hours are accumulated on a prorate basis to actual hours worked, that is, one hour of
overtime worked entitles you to one hour off on lieu.

Should an employee wish to retain banked overtime hours accrued this will require authorisation in
advance from a MANAGER. Hours taken in lieu must not conflict with staff rostering in times of high
seasonal demand.

2.11.3 Pay Periods
All employees are required to register their start and end times daily using the relevant local
system/procedures.

Your pay period and whether you are paid weekly in arrears or monthly at month end is determined
by your class of employment within the Company (full-time, part-time, flexi-hours, etc.) and is stated
on your Contract of Employment.

2.11.4 Public Holidays
See Section 4.1.5 of this handbook.

2.11.5 Sick Pay
The Company does not operate a sick pay scheme. The company therefore is not obliged to pay you
during any absence on grounds of illness, and in such event, you should avail of the appropriate
Department of Employment Affairs and Social Protection benefits. Where, at the Company’s
discretion you are paid, you will be required to return any social welfare benefits to the company.

2.11.6 Overpayments
If you are overpaid for any reason, the total amount of the overpayment will normally be deducted
from your next payment but if this would cause difficulties to you personally, arrangements may be
made with a MANAGER, in certain circumstances, for the overpayment to be recovered over a longer
period but not exceeding two months.

2.11.7 Other Deductions from Wages
The company reserve the right to deduct from your wages any costs incurred by the Company

resulting from a mistake made by any on employee provided Company disciplinary procedures have

been adhered too.
2.12 ATTENDANCE AND ABSENTEEISM
Maintaining our reputation for a quality service depends upon your punctual and full attendance at
work. The importance the Company places on full attendance and punctuality is reflected in the fact
that these are important criteria for consideration at salary and performance reviews and internal
promotions or transfers. Failure to comply with the absence procedure will be dealt with under the
disciplinary procedure.

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