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possible. At all times the overriding consideration will be the future viability of the business and we
reserve the right to deviate from this policy where deemed necessary.

3.29 MEDIA
All enquiries from members of the media including but not limited to press, radio and television, in
relation to the Company or otherwise should be passed to a Manager. No comments should be made
to the Media on behalf of the Company unless authorised to do so by a Manager

3.30 CASH HANDLING PROCEDURES
This section outlines our procedures for handling cash and for managing customer transactions.

• cashing off of bills/cash transactions must only be conducted by authorised staff members.
• cash collected and any floats must be held securely, either in a till or in a locked cash box at
all times. Do not keep large sums of cash in one location, or allow money to build up in the
till, especially during the evening and late at night.
• if required, empty till at frequent intervals, irregular times and not in front of customers.
• regularly remove high-value notes from tills and store in a safe.

Some important tips on security when using cash:

• never turn away from an open till drawer. Cash must never be left unattended.
• where cash back is requested by a customer as part of a standard card transaction you must
ensure that the customer signs the receipt. This receipt must be stored appropriately in the
cash drawer. This procedure protects you and the Company in the event of a customer
claiming they did not receive the cash.
• keep notes of discrepancies and any suspicious incidents to be investigated at the earliest
possible time.

All cash registers should be emptied daily with cash takings matched to till reports. The person cashing
up at the end of a shift is responsible for balancing the till.

Forgeries

There are many ways to check notes for forgery –

1. Run your finger nail across the note on the raised area and feel the ridge type surface
2. Use forgery pen provided at all till

3. Check suspicious note on the bank note detector

The ink never dries on an original note, your Manager will show you how to do these simple
techniques.

If you think a customer is being offended by you checking their money, please apologise and assure
them that all notes are checked because of the amount of forgeries in circulation. If you are seen to
check every note, then you will not offend anyone.

3.31 LONE WORKING PROCEDURE
Staff opening and closing the premises should be particularly vigilant. Always survey the street before
entering or leaving and be particularly suspicious of persons loitering. Staff should not hold

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