Page 9 - 2019 AUGUST NETWORK NEWS

GOLD SPONSOR SPOTLIGHT

Quality service award recipient named at Jefferson Medical Center

Dorothy Golcher, University Healthcare at Home, was recently named WVU Medicine
Jefferson Medical Center’s Quality Service Award winner for the second quarter 2019.

Golcher received the award for saving the life of an elderly home health patient’s
grandson while making a home visit. She was taking the patient to a second floor
bathroom and noticed a body lying on the floor. The patient’s grandson was barely
breathing, and had no palpable pulse. Golcher called 911 and immediately started
CPR. Once the ambulance arrived, Narcan was administered.

Each quarter, the hospital’s service award committee selects an employee to receive
the quality service award. Criteria for selection as an award recipient includes:
demonstrating a consistently high level of productivity and quality of work along with a
high degree of initiative in performing work responsibilities, displaying exceptional
dependability, exhibiting effective relationships with others, displaying a commitment to
service and serving the Jefferson Medical Center community, and meeting the criteria
for the WVU Medicine mission, vision and values.

Nomination forms for the award are available at locations throughout the Jefferson
Medical Center campus. Anyone who witnesses an employee displaying outstanding
service is encouraged to complete and submit a nomination form.

Photo Cutline: Vice President of Operations Neil McLaughlin, WVU Medicine Jefferson
Medical Center’s Quality Service Award Winner Dorothy Golcher and System Director
of Outpatient Clinical Services Judy Hockman are pictured presenting the QSA second
quarter award.

VISION STATEMENT:

University Healthcare, as a unified health system, is the first choice for excellence in

patient-centered care and the best place for staff and physicians to practice.

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