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4   Managing Complexity                                                                                                                                                                                               Certified










                         OUR APPROACH







                         Inextricably woven throughout each of our services you will find four




                         areas of hyper-focus:




                             •  Services are desgined to generate value for J.P. Morgan Chase; we are experts


                                  at building strong, collaborative partnerships with the entire project but our


                                  alegiance is to J.P. Morgan Chase.




                             •  With Certified, J.P. Morgan does not require outside consultants to manage our


                                  services; battle tested processes and thoughtful planning covers gaps created by

                                  the removal of redundnant managers.




                             •  We interact with J.P. Morgan’s clients professionally; we communicate the agreed


                                  upon plan well in advance and manage to what we’ve communicated.




                             •  Technology is at the core of our services; it is the thread that connects Certified,


                                  Suppliers & J.P. Morgan by creating an efficent, accessible and complete

                                  workspace that promotes collaboration & proactive solutioning.
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