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4 Managing Complexity Certified

OUR APPROACH

Inextricably woven throughout each of our services you will find four

areas of hyper-focus:

• Services are desgined to generate value for J.P. Morgan Chase; we are experts

at building strong, collaborative partnerships with the entire project but our

alegiance is to J.P. Morgan Chase.

• With Certified, J.P. Morgan does not require outside consultants to manage our

services; battle tested processes and thoughtful planning covers gaps created by

the removal of redundnant managers.

• We interact with J.P. Morgan’s clients professionally; we communicate the agreed

upon plan well in advance and manage to what we’ve communicated.

• Technology is at the core of our services; it is the thread that connects Certified,

Suppliers & J.P. Morgan by creating an efficent, accessible and complete

workspace that promotes collaboration & proactive solutioning.