Page 14 - PeakPeriodPlanning_EN

PRODUCTIVITY

SFL
ACCOUNTABILITIES

Leverage Sales Floor Leadership program and utilize • Observe and listen to ensure the shopping experience
Store Force tools to maximize sales productivity during is being delivered to standard. Take immediate ACTION
peak periods. Recognize that GREEN Dashboards are the to improve customer engagement by: coaching
result of your SFL team’s ability to rally their teams during behaviours, sharing recognition, and/or helping
peak period. SFLs need to motivate, inspire and clearly customers
communicate business goals, needs and directives and
always react as needed. This will ensure everyone focused • Evaluate success of the plan and KPIs. Share the
on the right things at the right time. progress amongst all team members. Keep them
involved and adjust accordingly. If you are not achieving
your goal REACT...TAKE ACTION to go green!
PREPARE FOR THE SEGMENT
• Update the team on the segment results. A great leader
• Use hand off information and your observations to understands the real value in having short, targeted
plan how you will lead your team to GREEN. Identify coaching conversations with their teams as needed.
segment sales goal and KPI focus using StoreForce.
What behaviours will be required to achieve them? • Meet briefly with the next SFL to share successes and
opportunities, segment focus, people, direction set
• Share segment goals and reinforce selling behaviours and KPI performance. Discuss missed sales volume or
with the team. GET all members involved and commit stretch opportunities for the next segment.
to achieving the plan. Create a positive “Can do”
atmosphere!

• You know the importance of delivering an extraordinary
shopping experience with each and every customer.
The best way for the team to understand what this
looks and sounds like is to watch you in action. Share
your knowledge to build their confidence: PK, fit, skills-
building, etc. Be a Role Model.