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SCHEDULING
BEST PRACTICES
STOREFORCE BEST PRACTICES • Reflect traffic trends • Recognizes successful teams as
it relates to segment success
StoreForce can help by generating a • Accommodate peak periods
personalized schedule that suits your of the day and week • Organize employees so that your
store in order to: people are in the right place at
the right time.
• Peak Periods and High Traffic Segments should • Optimize your on-calls! Using on-calls is critical
be assigned to Store Managers or Assistant Store in ensuring proper coverage during busy times.
Managers, since they have the most experience You want to ensure that you are prepared for
driving sales and leading a team to green. everything. Have one on-call person scheduled for !
morning, mid-day, and closing for every day—and
• StoreForce will help you to generate schedules double up on the weekends!
that are tailor-made for your store, but use your PLANNING TIP
knowledge as a manager to build schedules as • Ensure that you have all your staff’s availabilities
well. You know your team better than anyone else, by no later than one month prior to your peak When assigning
so make sure you are placing the right people in period. non-selling
the right place when you make your schedule. For » The schedules should be done in StoreForce and (tasking) shifts,
example, if you have an associate who is a strong approved two weeks prior to the dates. make sure you
seller but becomes overwhelmed quickly, schedule » For example, the schedules for weeks ending choose the
them for one of the less busy days to fully optimize December 2 and 3 should be done in StoreForce and correct activity
her capabilities. approved by week 4 of November. in StoreForce, so
it does not affect
• During the day, make rotations in your team to • Start planning ahead for your staffing needs! selling.
keep the energy going. For example, working the Take into consideration what your recommended
fitting room all day can become tedious—make sure coverage is according to StoreForce in order to
to keep your team’s momentum going by assigning determine the number of associates to keep after
them new tasks and positions throughout the day. your peak period has ended.
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