Page 58 - FINAL PEAK PERIOD PLANNER 2018

58
Breakaway
statements
Sales Associates will often have to deal with multiple customers entering the store all at one time. The best way to handle all of these customers is by making sure that they know that, you, as the only available associate, has to help multiple customers, but still make them aware that their service is valued and you will do everything you can to assist them with everything they need.
During peak times, a lot of one-on-one time with customers can be challenging. We want to help teams learn how to manage multiple customers and how to build polite, simple break away statements to transition from one customer to another, to another, to another. By breaking away, fashion associates can spend time offering multiple customers great service, rather than providing a few customers one- on-one service. This is all about reaching many customers to grow conversion.
HERE ARE SOME TIPS ON HOW TO PROPERLY BREAK AWAY FROM ONE CUSTOMER TO ANOTHER.
In general, when the store is filled to the brim with customers and the employee to customer ratio is 1:3, a fashion associate’s speed of service has to increase with an increase in customers. We truly do care about our customers; thus the associate still has to put in the necessary effort to build a rapport with the customers they are helping. You don’t want to make the customer feel rushed or forgotten. In order to keep this from happening, before you have to break away, make sure you occasionally look away from the customer and monitor the store traffic.