Page 62 - FINAL PEAK PERIOD PLANNER 2018

62
Loss
prevention
CUSTOMER AWARENESS
When customers make their way into your store, make sure to have someone in the front of store section at all times to greet them. Have all your zones covered to ensure that all customers have been attended to and their needs answered. Be aware of the blind spots within your store in order to increase sales and eliminate the opportunity for theft in these areas.
SHOP THEFT PREVENTION
When facing a situation concerning theft, come up with a code-word with your team that you can all use when such a situation arises. Practice role-playing with your team using this code-word, as well as burning techniques, to ensure that team members are effective at using these techniques in a non-accusatory manner. Be aware of shoptheft behaviors like a team working together, staying behind a rack, watching you more than the merchandise. Make sure that the associate(s) assigned to the front of store never has their back to the entrance, as it is very simple for someone to “grab and dash”. Keep your store organized and your products well-placed as it will be easier to identify if something has gone missing. A very noticeable empty space on a shelf, rack, or table can be an obvious cue that something has been taken.
STORE SECURITY
Lockers/safes/rear exit doors must be locked and the stockroom doors closed during business hours. Ensure that store keys are kept in a secure area and always accounted for. CCTV footage must be spot-checked a minimum of 2 times per week and for any suspicious event that may take place. The store alarm system must be armed at closing upon the Team’s departure.
EMERGENCY MANAGEMENT PROGRAM
Review the Emergency Management Guide to ensure updated pages are replaced. Check that all key holders have an orange wallet card and understand how to use important phone numbers. Have a plan to know where to meet in case of an evacuation.
BANKING
Ensure that all deposits are placed daily in the Brinks Safe and that the bank deposit log is fully filled out.
PAYMENT FRAUD/SCAM PREVENTION
To minimize the amount of cash in the register drawer, conduct regular cash removals including $50 and $100 bills and process a ‘No Sale’ using “audit” as the reason code. Refer to “payment Fraud Prevention” – Section 3 in your LP Binder. Beware of quick change artists! – The use of big bills for a small purchase, offering smaller change or reaching over to the cash drawer. Be on the lookout as well for falsified returns – in the form of gift receipts, gift card returns, and returning stolen merchandise. To prevent this type of fraud, ensure that all employees are checking the payment type against the receipt, matching inventory counts, and collecting customer signatures and information if necessary. As well, monitor your transactions to look for any red flags that may arise, including suspicious email addresses, purchasing gift cards of an unusually high amount, etc. Look out for customers who are acting anxious, are in a hurry to get out of the store or extremely