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aggressive as they may be using a method of payment (especially credit card) that may be stolen or fake.
REFUND POLICY ADHERENCE
If a customer does not have a receipt, the refund is to be processed to a gift card only. A full refund can be made if the customer has the receipt, if the time period for the return has been respected, and an ID has been verified by the cashier. Ensure that all refund types are completed as per store policy. The customer must provide a signature for the proof of refund and the employee must attain management approval to process the return.
EMPLOYEE DISCOUNT PRIVILEGE
Identify yourself as an employee when you enter the store. Have your shopping pass verified and show a photo ID. She your debit or credit card to the manager processing the sale for verification of your name and/or your signature to safeguard your integrity. All persons authorized to process employee sales need to understand that they must verify the shopping pass, photo ID if the Associate is not known to them and verify that the name/signature on the debit or credit card matches the name on the shopping pass.
INVENTORY CONTROL
Check off boxes on the delivery report as they arrive in-store, as well as scan with PDT and upload immediately. Report any discrepancies to Inventory Control via email at inventory@reitmans.com.
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