Page 66 - FINAL PEAK PERIOD PLANNER 2018
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Returns: Making it right
We need to uphold the promise of an exceptional shopping experience, ESPECIALLY if the customer is visiting our stores to return or exchange an item. So how exactly can you WOW shoppers who come back to us with concerns with an item? Make the process quick, friendly and EASY. See it as an opportunity to make things right for the customer!
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