Page 5 - SRL Directory of Services

Chief Executive Officer's Message

Dear Patron,
At the outset, I would like to thank you for your continu-
ous support which has helped SRL to create new
benchmarks of quality and service in diagnostics indus-
try. Laboratory Medicine has been increasingly domi-
nating the decision making in therapeutic medicine,
and close to 70% of medical decisions are now being
made based on diagnostic results. With the advent of
technology and increased awareness towards lifestyle
and health among consumers, a huge surge can be
seen in the preventive healthcare and wellness sector. These factors coupled with better
healthcare infrastructure and increased spending propensity of the consumers, reinforce the
need for reliable diagnostic services more importantly than ever before.

SRL Diagnostics, as one of the leading companies in this sector, believes in providing the best
possible solutions to its customers, which are built up on the foundations of a 20+ year legacy
and the cumulative experience of the best doctors across the nation. We take pride in building
trust in every interaction with our customers and partners across our far-reaching network of
over 370 Laboratories and 5000 plus collection points. Our business delivery stands on four
strong pillars of (1) providing accurate and quality results, (2) empathy towards our patients
and partners, (3) innovation in every process and (4) transparency in our daily operations.

At SRL Diagnostics, we understand the need of the healthcare sector and are duty-bound to
fulfill the same in accurate and affordable manner. Our commitment to quality has been
recognized by College of American Pathologists (CAP) and you would be happy to know that
our Laboratory in Dubai has recently gone through the 4th accreditation cycle with great
success. We also understand that the key to our success is with our customers, which remain
the core focus of our strategy for FY 2018. We have created robust procedures to ensure
excellence in customer service and a continuous customer feedback mechanism. Please do
share your views, opinions and feedback with us. Our Customer Care and Business Develop-
ment team are always there to assist you with all the information.
At this juncture, we reiterate our commitment to perform at the highest levels of customer
service excellence for our customers, and in the process, realize our mission of becoming the
first choice Diagnostics Company by providing timely and accurate results.

We are hopeful that the DOS 2018 was informative, useful and meaningful and that you are
aligned with us in furtherance of your business as well as professional goals.

I take this opportunity to wish you success in all your endeavors.

With Best Wishes and Kind Regards,

Arindam Haldar