Page 227 - CANADA_SPORTSWEAR_2022

TERMS AND CONDITIONS

RETURNS & CLAIMS DECORATED / CUSTOM ORDERS
Our quality and service is important to us and in order to expedite your return, repair and credit A 50% deposit will be required for all custom orders or any order being decorated. Minimums
issues we ask that you please adhere to the following instructions: apply, contact our Customer Service department for more details. Production will only begin once
1. Contact our Customer Service Dept. for a Return Authorization (RA) number. In order to receive deposit is received, and written confirmation and approval of artwork. We reserve the right to ship
the RA #, the original invoice number, and reason for return must be provided. Packages received and bill up to 5% over or under.
without the RA # clearly identified on the carton, will cause a delay in processing.
2. Items that were shipped incorrectly by Canada Sportswear or defective products will qualify for SHIPPING
a return and credit within 10 business days from received of goods. Prices are subject to change without notice. All prices are FOB our Toronto, Ontario Head Office.
3. No returns or credits will be issued for clearance or discounted items. Any applicable taxes, freight, and insurance charges are extra. All orders received by 3:00pm EST
4. Samples purchased with a 50% discount will not be accepted for return or credit. will be shipped same day. We will ship your order with one of our preferred couriers, if you use
5. A 15% restocking charge will apply to goods returned after 15 business days from the date of your own courrier, we require your account number and goods may be delayed 24 hours or more.
invoice. Contact Customer Service for an RA #. Canada Sportswear will make every attempt to accommodate rush orders. We cannot guarantee
6. Merchandise must be returned within 7 days from receipt of the RA #. shipments to arrive at your location or any other destination on a specified date.
7. Surcharges apply to remote areas – NWT, Nunavut, Yukon, Labrador, NFLD. Third-Party Shipments: Canada Sportswear makes every attempt to ship orders accurately
8. It is the customer’s responsibility to pay any additional freight surcharges. however, when orders are drop-shipped to third-parties, it is the responsibility of the invoiced
9. All garments being returned for repair must be cleaned or the repair will not be done. customer and consignee to check the quality and accuracy of the order BEFORE any cresting,
10. All garments being returned for repair must be identified with the necessary repair information. embroidery, etc is done on the garments. Decorated items are not refundable.
11. We reserve the right to inspect all product being returned before credit is issued. Merchandise For orders that require special handling,there will be a $10.00 charge per special pre pack.
deemed normal wear & tear & to be caused from excessive use will not be approved for credit and For Drop Shipments, a $10.00 handling charge will apply per location.
will be returned at customers’ expense. An R/A # is required prior to returning any merchandise
and MUST BE SHOWN on all cartons. FREE SHIPPING
12. All claims must be made within 5 days after receipt of goods. 1. On all orders over $300.00 shipped via ground within Canada
13. A 15% restocking charge will apply to all refused shipments. using our preferred carrier of choice.
14. Before decorating products, it is the customer’s responsibility to inspect all 2. All orders are shipped F.O.B our Toronto Warehouse
merchandise for correct style, colour, and size. We are unable to accept returns 3. All orders received by our daily cut off time will be shipped same day.
for goods which have been decorated or altered. Decorated items are not refundable. 4. No add ons accepted
15. All merchandise returned for credit must have original hangtags and packaging to receive 5. Excludes Custom and PPE orders
credit. Items not polybagged will have a 15% restocking fee. 6. Air shipments will be billed at regular rates
7. Surcharges apply to remote areas – NWT, Nunavut, Yukon, Labrador,
SAMPLES NFLD – it is the customer’s responsibility to ensure payment surcharges
1. All samples purchased at regular price can be returned within 15 days for a full garment refund.
All you pay is shipping back. SHIPPING TO USA
2. Samples purchased at a discounted price are non-returnable. Any order being shipped to the U.S.A will require additional information for customs and duty
3. Sizing kits are not available at sample pricing. purposes. Please contact our Customer Service Department before ordering goods destined to
4. Sample pricing only applies to Men’s L or XL, Ladies M or L, Youth M or L and limited to one be shipped to the USA and to request this information prior to shipping to avoid any delays at the
piece per style and colour. border crossings.
5. Canada Sportswear reserves the right to restrict sample order quantities
6. Showroom sample orders at 50% off can only be purchased at discounted price one time only. PICK-UP ORDERS
Customers may pickup approved orders Monday – Friday between 8:00 am and 5:00 pm. Pick-up
PRICING orders must be placed 24 hrs in advance. Orders not picked up within 10 working days will be
All special pricing must be approved in writing from Canada Sportswear head office. In the event cancelled and returned to stock (unless previously arranged).
of a price discrepancy between the Customer Purchase order, and Canada Sportswear’s invoiced
amount, the pricing in Canada Sportswear Catalogue will prevail. CREDIT POLICY / TERMS
AT THE DISCRETION OF CANADA SPORTSWEAR
For Established term accounts, payment is due net 30 days from the invoice date. Past due
invoices will be charged an interest rate of 2% per month. We reserve the right to withhold ship-
ments, without notification, on overdue accounts. Payment by Visa and MasterCard are accepted
prior to shipment, subject to receipt of a signed authorization.

Terms and Conditions / Sizing 227 A
www.canadasportswear.com
V