Page 10 - Savings Institute Bank & Trust Case Study

The Results

Dialogue banking works, as the results from the Saving Institute’s Financial Solutions Center
show. “The endgame was our vision of being able to achieve significant growth and we’re on
that track,” says Wood. “Statistically speaking, compared to our nearby older branch template,
we have doubled our deposits since January 2015, tripled the loan volume and the fee income
has more than doubled. Looking at those metrics, an amazing transformation has occurred in
just 24 months.

“Innovations like the Financial Solution Center concept, the universal banker, redefining the
jobs of our employees and what activities take place have all made a large difference.

Interactions within the branch are much more solution-oriented because of the size and egg-
like shape of the branch; as a customer you’re going to be so close to the employees you’re
definitely going to interact.”

Increased interaction, convenience, and improved customer experience have driven real
growth at the Saving Institute’s Financial Solutions Center. Solidus was one part of that, but to
achieve the kind of results you have learned about here, all the puzzle pieces must be
considered:

—Strategic Location Experts to Determine Best Possible Site
—Financial Industry Consultants, Designers and Builders
—Vendors who Understand and Supply the Recommended Technology
—Incorporating and Training Universal Bankers
—Producing the Omnichannel Experience in the Long Term