Page 3 - NJFCU Presentation

Synchrony Financial Report “The Future of Retail”*

 Predicted that convenience & enhanced tech-driven personalization would

drive consumer behavior and retail industry through 2030

 States the future of bricks-and-mortar will center on authentic brand

experiences

 “A new model of delivering not just products, but also genuine brand

experiences is emerging.”

 FI’s could offer more that just banking services and add some aspect of

community cohesion. Crucially, the report found that brands will have to

more clearly convey their reason for being

* The Guardian News, Edward Helmore