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Chapter 15


                   Answering Questions














          People will undoubtedly have questions to ask, even in a small group.
          Always ask for questions after your presentation. If no one asks a
          question, you could say, “Some of you may be wondering about . . .”
          After a question is asked, repeat or restate it. This will help those who
          may not have heard the question as well as ensure that you under-
          stand the question. Repeating the question also gives you time to
          think about the answer. Answer questions in as few words as you can;
          do not start a second presentation.
             The most seasoned speaker gets thrown by inquiries. Prepare in
          advance by practicing what you plan to say and thinking of questions
          you may be asked. Also, practice in front of associates, colleagues,
          or friends, and have them bring up their suggestions so you can
          rehearse fielding questions and different techniques used to answer
          questions.

          Phrases If You Know the Answer

             The answer to the question is . . .

             I [believe, think, know, am sure] that answer is . . .




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