Page 3 - Maintenance Course Catalog-MT

Purpose Key Talking Points
The Maintenance Course Catalog a resource guide It is important to begin Knowledge and Gap
for Managers that links new associate learning plans Conversations with your associate on a positive
with scheduled Knowledge and Gap Conversations. note. To help certify that a consistent message is
The catalog is a living document that will be updated being discussed, below are process highlights.
as more courses are vetted and become available.
• ILP’s provide the next steps needed to
The purpose behind the ILP is to create value and grow, this strategic plan is not for
focus for an associate to grow in a specific skill set. disciplinary purposes.
Building a skilled associate, bench strength and • ILP’s solve for the missing link in the
growth paths enhance our ability to achieve key performance evaluation process by
results. providing a personalized plan to enhance

an associate’s skill set.

• Courses which managers wish to assign,
Tips for Success can do so via Learning Bridge. If help is
required enter a Service Desk ticket.
Completing Knowledge and Gap Conversations,
including adding notes in Workday, will occur • All outside Learning Bridge course
regularly. The cadence of these conversations is assignments and due dates will be
outlined in the script document. tracked by the associate and Managers.
• Get excited! This program is built
Crating consistency in the process and trackability of specifically to identify and fill gaps for the
associate progress. Community Managers and
Maintenance Supervisors will determine an associate, based on identified skills that
associate’s growth opportunities from the will help Essex achieve its key results.
conversations, observation of skills and review of
Learning Bridge transcripts, then create a plan based The commitment necessary for the program’s
on available courses in the Catalog.
success starts with the Community Managers and
The Community Manager and Maintenance Maintenance Supervisors. Their commitment to
Supervisor are responsible for the assignment of the associate’s growth and their continued
classes and ongoing communication with associates. support of the program is key for its success.
The Career Conversations tracking in Workday is
provided for this purpose (in progress).

The L&D team will continue evaluating and adding
additional courses to meet the needs of our teams.