Page 307 - Chem Service 2016 Catalogue

Return Policy
Goods may not be returned for credit except with Sellers written permission and then only in strict compliance with Seller’s
return shipment instructions, since most of Seller’s products are classifi ed as Hazardous Materials (HazMats) by the U.S.
D.O.T. or Dangerous Goods under the applicable international conventions (ICAO/IATA or IMDG). It is imperativeimperative that Buyer
not return anything without specifi c instructions from Seller to prevent Buyer’s violation of applicable laws and regulations.
Buyer will at times handle and dispose of goods in accordance with Seller’s instructions, the current Material Safety Data
Sheet, and all applicable law and government regulations. Information

Buyer has 15 days to notify Seller of any damage or shortage, and 30 days to notify Seller of item ordered incorrectly. If a
return is necessary, a return authorization number (RO#) must be given by the Customer Service Manager, and the item(s)
must be returned within 10 days after issuance of the RO#.

Unauthorized returns may result in an assessment of a charge to the Buyer, equal to Chem Service’s actual expense in
handling the unauthorized return. In addition, Buyer may incur regulatory or legal sanctions for illegal shipments and will
be held liable by Chem Service for any expenses, including legal fees, fi nes, or other penalties incurred by Chem Service
as a result of Buyer’s unauthorized shipment.
The restocking fee is 30% or a $10.00 minimum and is decided upon by Seller.

Grade Information
“STANDARDS GRADE” (S.G.) - Material has been analyzed and assigned a certifi ed purity and valid expiration date.
The analysis is traceable by lot number. Minimum purity requirement is 98% for neat materials, except in a few cases where
it is not physically or economically possible (a few of these items may be assigned a purity of “Tech” due to the nature of
the compound - not to be confused with “Technical Grade”). Acceptable as a standard by various government agencies.
“REFERENCE GRADE” (R.G.) - Major component identifi ed. May be technical grade or very high purity. Assigned a lot
number that can be traced to an analysis.
“TECHNICAL GRADE” (TECH) - Commercially produced chemicals, usually containing multiple components that are
impossible to purify. Cannot be analyzed to our satisfaction. No purity is assigned.
“NO GRADE” (Unmarked) - Material is 95% or less. No analysis or certifi ed purity available.

Products furnished by Chem Service, Inc. are FOR LABORATORY USE ONLY! Our products may NOT BE USED as
drugs, cosmetics, agricultural or pesticidal products, food additives or as household chemicals.

Warning - Read your Material Safety Data Sheet before handling or using any chemicals.

General Information

Purity
Purity Minimums - MinimumsMinimums Chem Service’s policy is to provide all neat Standards Grade materials that meet the 98% purity
minimum. There will be a few exceptions for a small number of compounds where the chemical stability or the nature of
the compound makes this purity unobtainable or impractical, due to chemical stability, isomer separation, purifi cation,
synthesis, cost or other factors, but nearly all Standards Grade materials will ship as 98% or higher purity.

Certifi ed Neat Products and Certifi ed Custom Solutions - Certifi ed Custom SolutionsCertifi ed Custom Solutions Our certifi ed in-house neat chemicals are the basis of our
quality custom solutions. We can tailor a product to meet your specifi cation, certifi cation, budget and delivery requirements.
Use our Custom Solution & Mixture Request form on page 8.
Prices
Prices
Prices - Are Subject to Change Without Notice.

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