Page 15 - Business English Book 1ver2.0

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Lesson 1 Greetings over the phone
Exercise

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A : May I speak with Susan Jones, please?
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B : She is ____________________________________. .
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A : Do you expect her back today?
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B : I _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ s u r e . W o u l d y o u _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ?
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B : I _______________ sure. Would you _____________________?
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A : That will be great. Thanks.
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B : __________. I will _____________________ voicemail.
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A : Thanks. Bye.
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___________________ voicemail of _____________.
I am ________________________.
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_______________ your name, number and ________________,
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I will ________________________.
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Thank you _______________________.
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A : Hi, Susan. I am _____ with Charming Inc.
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My number is 02-123-9876.
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If you can call me back, I'd appreciate it.
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I am here in the office between 9-5. Thank you.
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Exercise
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A : Thank you for calling JSI. How may I direct your call?
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B : Could you get me Joe Brown?
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A : He is out on the site. Would you want me to page him for
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B : That will be great. Thank you. .
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