Page 59 - Culture Field Guide Flipbook
P. 59
Mindset Statement
01 We all have customers and we all
are accountable to them.
A service mindset ensures that we are thinking
about our work through the lens of impact on
our customers.
Mindset Statement
02 A solution is only as good
as its execution.
Desired outcomes are reached by creating a plan
with clear responsibilities, defining success, and
then measuring it.
Mindset Statement
03 Transparency in goals creates
mutual accountability.
Goal clarity ensures that everyone involved has a
shared purpose-a global understanding of why
we are doing something.
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