Page 82 - Culture Field Guide Flipbook

beat cancer

in action

How does

everyone do it?

Continuous, Customer-
Focused Improvement

I know who my customers are (internally &
externally) and what’s important to them

I question the usual approach and find
new ways to get better results.

I don’t stop at the first sign of failure when trying
to improve a process or experience. I push through
obstacles to help us continuously get better.

I use data to drive insights that
lead to better solutions.

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