Page 4 - Enterprise Patient-Customer Diagnostics v2
P. 4
ENGAGEMENT
HOW ENGAGED ARE YOU WITH YOUR PATIENTS?
3.6
0 100
ENGAGEMENT
Expert Advanced Intermediate Emergent Non-Existent
Feedback
Third Party
Experiences
Staff
Surveys
Design thinking
Opportunity Gap: Second Largest
ENGAGEMENT AND INTENSITY
A strong focus and well developed on:
- Customer Survey
- Customer Experience
- Feedback -
Design Thinking
- Engage with Third Party
- Staff
4.2 3.8 3.8 3.6 3.2 3.2
STAFF 3.2 Lowest factor. Lack of engagement and
© The Strategy Group 2019. All rights reserved. transparency 4
