Page 6 - Enterprise Patient-Customer Diagnostics v2

OUTCOMES
3.5
HOW IMPORTANT IS PATIENT FEEDBACK IN DELIVERING OUTCOMES?
0
100
OUTCOMES
Expert Advanced Intermediate Emergent Non-Existent
Strategy
Improve Customer Experience
Policy
Business Strategy
Drive Innovation
Opportunity Gap: largest
OUITCOMES:
Leading on:
- Improve Customer Experience
- Drive innovation
- Inform Business Strategy
- Inform Policy and Procedures
- Documented Strategy
4.1
3.9
3.8 3.6 3.2
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STRATEGY 3.2 Lowest factor
Develop a Patient-Customer
Strategy that is empathetic and
differentiated
6