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(203) 846-0303 Terms & Conditions 17

Stocking Dealers (Wholesale)

Requirements: Stocking dealers must maintain a commercial storefront, carry our products in the store, and
meet opening, reorder and annual minimums. We do not drop ship for online retailers so if you would like to sell
our product on your website, you must carry the inventory.

Minimums: Opening orders = $1,000; reorders = $300, annual purchases = $2,000. All orders must be placed
online, via email at sales@dianejames.com or faxed to (203) 846-3443. Orders that do not meet minimums will
be subject to a $20 fee. Minimum international order: $1,000, prepaid on a credit card.

Non-Stocking Dealers (Interior Designers/Architects/Hotel & Hospitality)

Minimums: Minimum order = $300, prepaid on a credit card (American Express, Visa or Master Card). All orders
must be placed online, via email at sales@dianejames.com or faxed to (203) 846-3443. Orders that do not meet
minimums will be subject to a $20 fee. Minimum international order: $1,000.

Payment
All new accounts: MasterCard, Visa, American Express or prepaid with check. For Net 30 terms, you must be
an account in good standing for two years and have met the annual purchase amount of $2,000 for each year.
A credit approval form must be completed and two or more positive references must be received to start the
credit approval process. You will be notified by email with credit terms. Note: You must pay by check if you are
on Net 30 terms; you will be charged a 3% finance charge if you pay your Net 30 invoice with a credit card. Past
due accounts will be charged a 1.5% finance charge per month overdue. Any invoice with Net 30 terms that is
past due 60 days or more will be charged to the credit card on file and assessed a 3% finance charge.

Delivery / Backorders
Please allow 3 to 4 weeks for initial delivery; 2 to 3 weeks for reorders; special order items may take longer.
We will do our very best to accommodate rush and custom orders when possible. Backorders will ship when
available unless cancelled by email, fax or phone.

Rush / Custom Orders / Returns
Rush orders will be charged an additional 15% and custom orders, an additional 20%.
A 30% - 50% deposit will be required for all custom orders. Custom orders that have been produced (i.e. stems
cut and arranged in a vase and the design approved via photographs) and cancelled prior to being finalized are
subject to a 15% restocking fee. Custom orders that have been received by the client may not be returned.
We only accept returns within 48 hours of delivery and will charge a 20% restocking fee. All returns must be
pre-authorized and shipped to our studio.

Claims
Our designs are handmade and can vary in color and detail. It is the responsibility of the purchaser to check
shipments at the time of arrival to their premises. Any visible damage to the package that results in damage to
the product must be claimed directly to UPS, within 24 hours of arrival, by the purchaser. No claims for damage
will be accepted without first making a claim to UPS and receiving a damage claim confirmation number. It is
the purchaser’s responsibility to keep all packing materials and boxes for inspection by UPS for any claim for
damages greater than $100.

All other claims must be made within five days of receipt of merchandise. Any damaged product that is not
caused by UPS can be returned for an exchange or credit. In cases where exchanges cannot be made, a credit
will be issued. All returns must be pre-authorized.